Summary
Overview
Work History
Education
Skills
Timeline
Generic

VICTORIA MCPHAUL

Duluth

Summary

Results-focused Senior Project Manager with 18 years of proven success in consulting, operations, federal policies, industry standards, regulations, and planning guidance strategies. Skilled in establishing relationships through strategic program case analysis and developing initiatives in national markets, leading to successful project launches and acquisition strategies. Proficient authority on profit, growth, and turnover initiatives with a comprehensive background in organizing facility planning, program guides, project management, forecasting, cost estimates, budget analysis, and complex safety and technical expertise.

Overview

19
19
years of professional experience

Work History

Senior Program Manager III

Amazon
07.2022 - Current
  • Influenced teams to decouple dependencies and streamlined excess processes to foster innovation, oversee delivery of large projects, managed organizational roadmaps, and contributed to strategic narratives.
  • Ensure stakeholder needs are aligned and drive mindful discussions that lead to crisp decisions to provide a long-term perspective, context (past, current, and future) for business and technology (at a high level) choices.
  • Partner with customers, internal/external teams, and/or engineering teams to determine what projects move forward and in what priority order.
  • Enlist senior individual contributors and leaders to ensure solutions scale (or will scale), while making smart trade-offs (e.g., time vs. effort vs. deliverables) and create plans that have clear, measurable success criteria.
  • Facilitate coordination by bridging gaps between teams, processes, and systems, ensuring comprehensive communication of progress and outcomes.
  • Reduced exposure to failure modes such as insufficient requirement documentation, ineffective cross-team collaboration, and overlooked security concerns.
  • Understand business problem interdependencies including workflows, customer requirements, and process limitations and ensure program meets business goals, improves customer experience, and enhances efficiency and compliance.
  • Prioritized projects effectively while identifying risks and proposing mitigation strategies to prevent delays.
  • Collaborated with multiple teams to introduce new mechanisms and enhance processes within VP organizations to impact strategic planning and execution
  • Streamlined complex initiatives by resolving roadblocks and accelerating delivery timelines.
  • Confidently communicates detailed requirements and specifications across various formats.
  • Executed cross-region initiatives to align program-related metrics with organizational goals.

Regional Safety and Compliance Manager

CINTAS CORPORATION, First Aid and Safety
06.2018 - 07.2020
  • Top manager promoted to oversite of first aid and safety locations with an average of 55 partners comprised of five department functions. Managing a $8 million location portfolio and implementing appropriate corporate and divisional policies and procedures.
  • Corporate Faculty Member serving as a ‘boots on the ground’ internal auditor and ally to Corporate COO & CFO.
  • Recruit, hire, develop and retain location personnel at 5% turnover rate and 37% promotion rate.
  • Establish, implement, and execute P&L plans for diverse project teams including objectives, milestones, priorities, teams, and nature of deliverables.
  • Served as an expert safety consultant and management in areas of development, vehicle fleet management, safety management, material management, and commercialization activities.
  • Coordinated and integrated various growth evaluations of cost elements such as daily production, start-up labor, facilities, fuel expenditure, subcontractor overhead, and profit through project management.

General Manager - Portland, Oregon

CINTAS CORPORATION, First Aid and Safety
05.2017 - 06.2018
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.

General Manager

CINTAS CORPORATION, First Aid and Safety
05.2015 - 05.2017
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Advanced Management Partner

CINTAS CORPORATION, First Aid and Safety
11.2014 - 05.2015
  • Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
  • Achieved successful client outcomes by identifying and addressing their unique needs and goals.
  • Stayed informed on industry developments and market trends to gain competitive advantage.
  • Networked with other professionals and organizations to expand contacts and opportunities.
  • Led team of professionals in high-stakes projects, ensuring timely completion and exceeding client expectations.
  • Crafted comprehensive risk management strategies, protecting firm from potential threats and vulnerabilities.
  • Fostered collaborative work environment, encouraging cross-functional teams to achieve common goals.
  • Oversaw development of cutting-edge products and services, keeping firm competitive in rapidly evolving industry.
  • Initiated comprehensive training program for junior partners and staff, fostering culture of continuous learning and professional development.
  • Enhanced employee retention by implementing robust rewards and recognition program, acknowledging outstanding contributions and achievements.
  • Orchestrated successful merger and acquisition of smaller firms, expanding firm's capabilities and reach.

Transportation Department

BURLINGTON NORTHERN SANTA FE RAILWAY
08.2011 - 11.2014
  • Direct strategy tactics and execution including train planning and management, reporting and research and development (R&D). Spearhead strategic project planning and supervise 200 person staff including train, yard and engine crews.
  • Conduct daily inspections of cars and ensure trains comply with safety standards and route specifications along with adequacy and compliance with laws and regulations.
  • Track and balance monthly budget by effectively managing gathering and distribution, crew planning accuracy and train planning accuracy.
  • Provide technical assistance and training to work crews on equipment knowledge, security standards, safety implementation, and evaluation of data systems.
  • Provided project management leadership for construction and engineering accounts totaling over $35M through strategic planning, competitive analysis and engineering concepts. Monitored skills gaps to create action plans, eradicate deficits and improve complex production and maintenance activities for the Kansas division of track maintenance.
  • Served as an expert engineering management consultant in areas of development, train car fleet management, vehicle fleet management, safety management, material management, and commercialization activities.
  • Provided technical insight into the development and management of project life cycles (PLC) and with new product lifecycle management (PLM) systems and contributed to long-range project planning.
  • Effectively negotiated contracts with material contractors and oversaw the quality of client engagements.
  • Managed code changes supported system outages and provided strategic resolutions to enhance Project scope.

Supervisor Engineering Support/Assistant Roadmaster

BURLINGTON NORTHERN SANTA FE RAILWAY
07.2010 - 12.2011
  • Direct strategy tactics and execution including train planning and management, reporting and research and development (R&D).
  • Spearhead strategic project planning and supervise 200 person staff including train, yard and engine crews.
  • Conduct daily inspections of cars and ensure trains comply with safety standards and route specifications along with adequacy and compliance with laws and regulations.
  • Track and balance monthly budget by effectively managing gathering and distribution, crew planning accuracy and train planning accuracy.
  • Provide technical assistance and training to work crews on equipment knowledge, security standards, safety implementation, and evaluation of data systems.

Assistant Structures Supervisor

BURLINGTON NORTHERN SANTA FE RAILWAY
09.2009 - 07.2010
  • Provided project management leadership for construction and engineering accounts totaling over $35M through strategic planning, competitive analysis and engineering concepts.
  • Monitored skills gaps to create action plans, eradicate deficits and improve complex production and maintenance activities for the Kansas division of track maintenance.
  • Served as an expert engineering management consultant in areas of development, train car fleet management, vehicle fleet management, safety management, material management, and commercialization activities.
  • Provided technical insight into the development and management of project life cycles (PLC) and with new product lifecycle management (PLM) systems and contributed to long-range project planning.
  • Effectively negotiated contracts with material contractors and oversaw the quality of client engagements.
  • Managed code changes supported system outages and provided strategic resolutions to enhance Project scope.

Graduate Civil Engineer

Walter P. Moore & Associates
07.2007 - 08.2009

Graduate Civil Engineer

EJES Incorporated
12.2005 - 07.2007

Education

Bachelor of Science - Civil and Environmental Engineering

Southern University and A&M College
Baton Rouge, Louisiana

MicroMasters - Data Economics and Development Policy

Massachusetts Institute of Technology

Skills

  • Strategic Planning
  • Visionary Leadership
  • Team Building
  • Training and Development
  • Negotiation and Interpersonal Skills
  • Prudent Analytical Skills
  • Measurable Decision-making
  • Clear & Tactical Communication Skills
  • Salesforce/Amazon Web Services [AWS]
  • Systems, Applications & Products [SAP]
  • Artificial Intelligence [AI] Machine Learning [ML]
  • ScrumMaster

Timeline

Senior Program Manager III

Amazon
07.2022 - Current

Regional Safety and Compliance Manager

CINTAS CORPORATION, First Aid and Safety
06.2018 - 07.2020

General Manager - Portland, Oregon

CINTAS CORPORATION, First Aid and Safety
05.2017 - 06.2018

General Manager

CINTAS CORPORATION, First Aid and Safety
05.2015 - 05.2017

Advanced Management Partner

CINTAS CORPORATION, First Aid and Safety
11.2014 - 05.2015

Transportation Department

BURLINGTON NORTHERN SANTA FE RAILWAY
08.2011 - 11.2014

Supervisor Engineering Support/Assistant Roadmaster

BURLINGTON NORTHERN SANTA FE RAILWAY
07.2010 - 12.2011

Assistant Structures Supervisor

BURLINGTON NORTHERN SANTA FE RAILWAY
09.2009 - 07.2010

Graduate Civil Engineer

Walter P. Moore & Associates
07.2007 - 08.2009

Graduate Civil Engineer

EJES Incorporated
12.2005 - 07.2007

Bachelor of Science - Civil and Environmental Engineering

Southern University and A&M College

MicroMasters - Data Economics and Development Policy

Massachusetts Institute of Technology

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VICTORIA MCPHAUL