Victoria O'Quinn
Swainsboro
Summary
Dynamic manager with a proven track record at Mavis Tire, enhancing operational efficiency through strategic process improvements. Skilled in employee training and conflict resolution, I foster team leadership and drive customer satisfaction. Adept at recruiting and mentoring staff, I consistently achieve organizational goals while building strong relationships with clients. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
6
6
years of professional experience
Work History
Manager
Mavis Tire
Swainsboro
02.2024 - 01.2025
- Implemented process improvements, resultingin an increase in operational efficiency.
- Delegated work to staff, setting priorities and goals.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Recruited and trained new employees to meet job requirements.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Commercial Sales Manager
Advanced Auto Parts
Swainsboro
03.2019 - 02.2024
- Led sales team to enhance customer engagement and drive revenue growth.
- Developed training programs to strengthen product knowledge among staff.
- Maintained effective customer communications and built strong customer relationships.
- Maintained relationships with existing clients by providing superior customer service.
- Recruited, trained, coached, and managed sales personnel.
- Promoted exemplary leadership by communicating company's goals and strategic vision.
Education
East Laurens High School
East Dublin, GA05-2009
Skills
- Process improvement
- Employee training
- Customer satisfaction
- Sales management
- Conflict resolution
- Operational efficiency
- Team leadership
- Performance management
- Staff recruitment
- Goal setting
- Effective communication
- Relationship building
- Mentoring staff
Timeline
Manager
Mavis Tire
02.2024 - 01.2025
Commercial Sales Manager
Advanced Auto Parts
03.2019 - 02.2024
East Laurens High School
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