Victoria Pickens
Decatur
Summary
Dedicated professional with strong skills in child development, parent communication, and office management. Committed to enhancing program delivery and ensuring compliance with health and safety regulations.
Overview
14
14
years of professional experience
Work History
School Office Manager
Decatur Scholars Academy
Decatur, GA
05.2025 - Current
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Developed and implemented engaging educational programs tailored to children's developmental needs.
- Managed staff scheduling and training, fostering a collaborative team environment.
- Established effective communication channels with parents, addressing concerns and providing updates on child development.
- Implemented quality improvement initiatives that enhanced program delivery and parent satisfaction ratings.
- Mentored new hires on company policies and procedures, best practices within the childcare industry, and specific expectations related to their role as daycare providers.
- Facilitated ongoing professional development opportunities for staff members to encourage continuous learning and improvement in their roles.
- Streamlined enrollment processes for increased efficiency and improved parent experience.
- Maintained a safe, nurturing environment for children through diligent monitoring of facilities and strict adherence to safety protocols.
- Monitored staff-to-child ratios per licensing standards confirming adherence to mandated guidelines at all times ensuring a safe environment for children in attendance.
- Spearheaded fundraising initiatives that generated funds necessary for facility improvements or program expansions benefiting overall quality of service provided.
Owner
Hair Couture
Atlanta, GA
04.2012 - Current
- Led daily operations, ensuring high-quality service and customer satisfaction.
- Executed a wide range of cutting, coloring, and styling techniques tailored to individual clients.
- Developed strong client relationships through exceptional service and follow-up communication strategies.
- Developed and implemented marketing strategies to enhance brand visibility and client engagement.
- Delivered personalized hair consultations to determine client needs and preferences.
Three Year Old Preschool Teacher
Decatur Scholars Academy
Decatur, GA
08.2024 - 05.2025
- Developed and implemented age-appropriate lesson plans that fostered cognitive and social development.
- Created engaging learning environments using hands-on activities to enhance children's language skills.
- Collaborated with parents to discuss children's progress and address developmental concerns effectively.
- Monitored classroom behavior, promoting positive interactions among students through structured play.
Lay Cheer Coach
Grady High School
Atlanta, GA
08.2017 - 05.2018
- Developed and implemented training programs to enhance cheerleading techniques and team cohesion.
- Coordinated practice schedules, ensuring optimal use of facilities and time management for athletes.
- Mentored student-athletes on leadership skills, fostering personal growth and teamwork within the squad.
- Evaluated performance metrics to refine coaching strategies and improve overall team effectiveness.
Education
Master Cosmetologist - Cosmetology
Georgia Career Institute
AtlantaSkills
- Customer service
- Parent communication
- Child development expertise
- Curriculum planning
- Office management
- Organizational skills
- Office administration
- Health and safety regulations
Timeline
School Office Manager
Decatur Scholars Academy
05.2025 - Current
Three Year Old Preschool Teacher
Decatur Scholars Academy
08.2024 - 05.2025
Lay Cheer Coach
Grady High School
08.2017 - 05.2018
Owner
Hair Couture
04.2012 - Current
Master Cosmetologist - Cosmetology
Georgia Career Institute