VICTORIA QUEEN
Marietta
Summary
Expirienced Management leader with 8+ years of experience in the food and beverage industry, known for optimizing staff coordination and inventory management. Demonstrated ability to enhance dining experiences through innovative practices and sustainable solutions. Passionate about elevating customer service standards and reducing environmental impact.
Overview
15
15
years of professional experience
Work History
Food and Beverage Management
Golf Club at Bradshaw Farms
10.2019 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Assistant Management
Alessios Restaurant and Pizzeria
08.2016 - 04.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Server/ Line Chef
Movie Tavern
11.2014 - 09.2016
- Managed guest orders, payments, and inquiries, maintaining accuracy and efficiency in a fast-paced cinema dining environment
- Consistently met and exceeded sales targets by upselling premium menu items and providing exceptional customer service
Team Member
Kroger
08.2015 - 11.2015
- Fostered teamwork in fast-paced retail environment, ensuring smooth operations and customer satisfaction
- Adapted quickly to new tasks and procedures
Shift Manager
Gymboree
08.2010 - 01.2015
- Fostered a team-oriented environment, promoting open communication and cooperation
- Assisted in onboarding process, enhancing newcomers' competency development.
Education
CULINARY ARTS CERTIFICATION -
Kennesaw State University
07.2024
BA - HISTORY
Kennesaw State University
05.2018
High school or equivalent -
Alan C. Pope High School
01.2013
Skills
- Food Service
- Team Member
- Crew Member
- Shift Supervisor
- POS
- Restaurant Management
- Restaurant Experience
- Management
- Servsafe Certified
- Inventory Control
- Health Standards
- Customer Service
- Cost Control
- Waste Reduction
- Staff Coordination
- Operational Efficiency
Timeline
Food and Beverage Management
Golf Club at Bradshaw Farms
10.2019 - Current
Assistant Management
Alessios Restaurant and Pizzeria
08.2016 - 04.2021
Team Member
Kroger
08.2015 - 11.2015
Server/ Line Chef
Movie Tavern
11.2014 - 09.2016
Shift Manager
Gymboree
08.2010 - 01.2015
CULINARY ARTS CERTIFICATION -
Kennesaw State University
High school or equivalent -
Alan C. Pope High School
BA - HISTORY
Kennesaw State University
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