Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Victoria Shingler

St. Marys

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at The Ritz Carlton. Proven ability to engage guests and anticipate their needs, while efficiently managing cash handling and maintaining a welcoming atmosphere. Committed to delivering outstanding experiences and fostering team collaboration in fast-paced environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server

Olive Garden
08.2023 - 04.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs and intentional anticipation of needs.
  • Worked with POS system to place orders and handled my own bank.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Seasonal Sales Associate

Bath and Body Works
11.2024 - 02.2025
  • Provided product demonstrations and recommendations.
  • Set up planograms.
  • Fulfilled and distributed BOPIS orders.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Bartender

The Ritz Carlton- Ameila Island
05.2023 - 01.2025
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Barista

Ellianos Coffee
07.2022 - 07.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Produced drinks in a fast paced environment to order.

Education

Bachelor of Science - Criminal Justice

College of Coastal Georgia
Brunswick, GA
05-2026

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Customer service
  • Memory retention
  • Anticipation of needs
  • Maintaining intended ambiance
  • Team collaboration
  • Sales techniques

Certification

RAV (Responsible Alcohol Vendor) Certified

Timeline

Seasonal Sales Associate

Bath and Body Works
11.2024 - 02.2025

Server

Olive Garden
08.2023 - 04.2025

Bartender

The Ritz Carlton- Ameila Island
05.2023 - 01.2025

Barista

Ellianos Coffee
07.2022 - 07.2023

Bachelor of Science - Criminal Justice

College of Coastal Georgia

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Victoria Shingler