Victoria Smith
Phenoix Senior Living
Ellijay
1
Certification
27
years of professional experience
Dynamic culinary professional with extensive experience at Phoenix Senior Living, excelling in food safety and sanitation. Proven track record in menu development and inventory management, achieving significant waste reduction. Strong team collaboration and effective communication skills enhance kitchen operations, ensuring high-quality meal preparation tailored to diverse dietary needs.
Work History
Dietary Clerk
2 Years- Coordinated meal services, ensuring dietary needs met for diverse patient populations.
- Assisted in maintaining inventory of food supplies and dietary products.
- Communicated with healthcare staff to relay patient dietary restrictions accurately.
- Developed menus that align with hospital nutrition guidelines and patient preferences.
- Oversaw daily workflow of dietary services, optimizing efficiency and service quality.
PAITIENT DINING SERVICES CHEF
5 Months- Prepared nutritious meals tailored to dietary restrictions of residents.
- Collaborated with staff to enhance menu options based on resident feedback.
- Maintained cleanliness and organization in kitchen area following safety standards.
- Assisted in training new kitchen staff on food preparation techniques and equipment use.
- Developed seasonal menus focused on fresh, local ingredients promoting healthy eating habits.
- Ensured compliance with health regulations during food handling and storage processes.
- Streamlined inventory management, reducing waste through effective planning and sourcing strategies.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
- Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
- Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Adapted menus seasonally, incorporating fresh produce to create visually appealing and flavorful dishes.
- Mentored junior chefs in culinary techniques, fostering a collaborative and learning-focused work environment.
- Achieved consistent on-time service, optimizing kitchen workflows and staff scheduling.
- Reduced food waste significantly, introducing composting program and revising portion sizes.
Food Supervisor/cook
1 Year 8 Months- Supervised food preparation and service in compliance with health regulations.
- Trained staff on food safety protocols and proper handling techniques.
- Ensured timely meal delivery to residents while maintaining quality standards.
- Monitored inventory levels and coordinated supply orders to prevent shortages.
- Implemented process improvements to enhance kitchen efficiency and reduce waste.
- Conducted regular inspections of food storage areas to ensure compliance with hygiene standards.
- Facilitated communication between kitchen staff and facility management for operational success.
- Enhanced customer satisfaction with timely and accurate food preparation, attentive service, and proactive problem resolution.
- Improved food safety standards by implementing thorough training programs and regular inspections.
- Kept costs under control by managing portions and minimizing food waste caused by overcooking.
- Managed regular cleaning and sanitation to keep kitchen free of debris or build-up and minimize infection risks.
- Streamlined kitchen operations for increased efficiency by optimizing staff schedules and task allocation.
- Mentored junior staff members to improve their skills, fostering a positive work environment that encouraged professional growth.
- Created healthy, well-balanced meal menus within ideal cost metrics.
Dietary Aide
2 Years 2 Months- Assisted in preparation and serving of meals according to dietary guidelines.
- Maintained cleanliness and organization of kitchen and dining areas.
- Supported dietary staff in inventory tracking and management of food supplies.
- Communicated effectively with residents to understand individual dietary needs.
- Monitored meal service quality, ensuring compliance with health standards.
- Collaborated with kitchen team to streamline meal preparation processes.
- Adapted quickly to changing dietary requirements for residents' health conditions.
- Participated in training sessions on nutrition and food safety protocols.
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Discarded outdated food products and maintained waste disposal procedures.
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Home Health Aide
7 Months- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare team.
- Administered prescribed medications and maintained accurate documentation.
- Provided emotional support and companionship to enhance patient well-being.
- Collaborated with nurses to develop individualized care plans for patients.
- Implemented effective communication strategies among caregivers and families.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
Housekeeping Room Attendant
2 Years 9 Months- Maintained cleanliness and hygiene standards in resident rooms, ensuring safe environments.
- Assisted with laundry services, organizing and distributing clean linens efficiently.
- Utilized cleaning equipment and supplies effectively to uphold facility standards.
- Collaborated with nursing staff to accommodate specific resident needs and preferences.
- Conducted routine inspections of rooms for necessary repairs or maintenance issues.
- Trained new staff on cleaning protocols and safety procedures to enhance team efficiency.
- Implemented time management skills to prioritize tasks during high-demand periods.
- Enhanced storage organization for cleaning supplies, improving accessibility and workflow efficiency.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
- Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
Dispatcher
11 Years 9 Months- Coordinated emergency response efforts, ensuring timely dispatch of units to incidents.
- Monitored radio communications, relaying critical information to law enforcement personnel promptly.
- Maintained accurate logs of dispatched calls and responses for operational transparency.
- Assisted in training new dispatchers on protocols and use of communication systems.
- Utilized CAD software to optimize resource allocation during peak operation hours.
- Collaborated with law enforcement agencies to enhance inter-agency communication efficiency.
- Implemented workflow improvements that increased response times and operational effectiveness.
- Led team meetings to discuss procedural updates and address operational challenges collaboratively.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Generated reports to track deliveries and maintain proper records and documentation.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
911 Dispatcher
1 Year 11 Months- Responded promptly to emergency calls, assessing situations and prioritizing responses effectively.
- Operated multi-line phone systems and radio communications to dispatch emergency services.
- Maintained accurate records of incidents, ensuring data integrity for reporting purposes.
- Collaborated with law enforcement and medical personnel to coordinate response efforts.
Customer Service Manager
3 Years 8 Months- Led customer service team to resolve issues promptly, enhancing overall customer satisfaction.
- Developed training programs for new staff, improving onboarding efficiency and effectiveness.
- Analyzed customer feedback to identify trends, implementing strategies for service improvement.
- Collaborated with cross-functional teams to streamline processes, reducing response times significantly.
- Managed scheduling and staffing to optimize workflow and meet peak demand periods.
- Mentored junior staff in best practices for customer interaction and conflict resolution techniques.
- Implemented performance metrics to track service quality, driving continuous improvement initiatives.
- Oversaw inventory management processes, ensuring accurate stock levels and reducing discrepancies.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Researched and corrected customer concerns to promote company loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Education
GED
Skills
Food safety and sanitation
Customer service
Knife skills
Cooking techniques
Food quality
Kitchen management
Food presentation
Meal preparation
Attention to detail
Effective communications
Kitchen operations
Team collaboration
Kitchen equipment operation and maintenance
Ingredient knowledge
Verbal and written communication
Frying techniques
Kitchen equipment operation
Recipes and menu planning
Hospitality service expertise
Food plating and presentation
Allergen awareness
Sauce preparation
Sanitation guidelines
Food pairing
Plating techniques
Recipe creation
Inventory management
Workflow optimization
Sanitation practices
Menu development
Portion and cost control
Recipe development
Cost control
Performance improvement
Equipment maintenance
Food service operations
Team work
Inventory
Cash handling
Reporting documents
Multitasking
Operating efficiently under pressure in a fast enviroment.
Accomplishments
I've prepared some executive meals for patient and resident satisfaction.
Accomploshing recognition from upper management in the company.
I've also worked from a bakery aide and cashier up into customer service role achieving superior customer service awards alog the way.
Certification
Serve safe food handler
Now working to pass my Certified Food Mamager certification
Timeline
PAITIENT DINING SERVICES CHEF
Phenoix Senior Living
02.2026 - CurrentRead More
Food Supervisor/cook
Dawsonville Detention Center
05.2024 - 01.2026Read More
Dietary Aide
Parkside Nursing Home
05.2022 - 07.2024Read More
Home Health Aide
Delta Homecare
10.2021 - 05.2022Read More
Housekeeping Room Attendant
Chatuge Nursing Home
01.2019 - 10.2021Read More
Dispatcher
GEORGIA State Patrol
03.2007 - 12.2018Read More
911 Dispatcher
Tri County 911
03.2005 - 02.2007Read More
Dietary Clerk
Coffee Regional Hospital
04.2003 - 04.2005Read More
Customer Service Manager
Walmart
08.1999 - 04.2003Read More
Homeschooled
GED
Read More