Victoria Valdivia
Hiram,GA
Summary
Dynamic hospitality professional with extensive experience as Head Hostess at El Charrito Mexican Grill. Expert in guest relations and reservation management, ensuring seamless service and exceptional dining experiences. Proven ability to enhance customer engagement and maintain high standards of cleanliness and safety, contributing to a welcoming atmosphere. Experience as a Food Vendor, being driven and friendly, possessing strong ability to communicate effectively with customers. Familiar with food safety standards and adept at handling transactions efficiently. Committed to providing exceptional customer service and maintaining clean, inviting environment.
Overview
3
3
years of professional experience
Work History
Head Hostess
El Charrito Mexican Grill
05.2023 - Current
- Welcomed and seated guests, ensuring a positive first impression of the dining experience.
- Managed reservation systems to optimize seating efficiency and guest flow.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Coordinated with kitchen and wait staff to ensure seamless service during peak hours.
- Monitored dining area for cleanliness and readiness, addressing any guest needs promptly.
- Developed knowledge of menu items to provide accurate information to guests.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
Food Vendor
The Sweet Stop Cart
02.2023 - Current
- Managed daily food cart operations, ensuring efficient service and product quality.
- Trained new staff on food preparation techniques and customer service protocols.
- Enhanced customer engagement through effective communication and personalized service.
- Oversaw compliance with health regulations, maintaining high standards of cleanliness and safety.
- Loaded carts and trays to transport food to various locations.
- Managed inventory effectively, ensuring that all items were always well-stocked and fresh for consumption.
- Planned menus to respond to customer preferences.
Education
No Degree -
Hiram High School
Hiram, GA05-2026
Skills
- Guest service
- Reservation coordination
- Guest relations
- Exceptional communication
- Table bussing
- Dining area maintenance
- Safe food handling
- Greeting and seating
- Reservation management
- Dining room management
- Reservation planning
- Menu presentation
- Strong communication skills
- Sanitation and cleanliness
- Food prep
- Flexible schedule adaptability
- Portion control
Languages
Spanish
Native or Bilingual
Timeline
Head Hostess
El Charrito Mexican Grill
05.2023 - Current
Food Vendor
The Sweet Stop Cart
02.2023 - Current
No Degree -
Hiram High School