Victoria Whitaker
Compassionate and detail-oriented healthcare professional with experience in medical reception, patient scheduling, insurance verification, call center operations, and administrative support within the Wellstar Health System. Certified Nursing Assistant (CNA) with foundational nursing education and a strong understanding of patient care, medical terminology, HIPAA compliance, and healthcare documentation. Skilled at building positive relationships with patients, families, providers, and interdisciplinary teams while maintaining professionalism in fast-paced clinical settings. Recognized for excellent communication, organization, problem-solving, and the ability to manage multiple priorities while delivering exceptional patient-centered service.
Work History
Insurance Department – Remote
1 Year 8 Months- Ran insurance, verified benefits, and coordinated with patients and insurance companies.
- Explained coverage details and financial responsibilities clearly and professionally.
- Handled high call volumes with accuracy and calm communication.
Call Center Representative
1 Year 6 Months- Managed incoming patient calls for multiple medical departments.
- Processed referrals, scheduled appointments, and routed messages to providers.
- Maintained detailed patient information with accuracy and HIPAA compliance.
Medical Receptionist – Cardiology
4 Months- Performed front-office reception duties including scheduling, checking in patients, organizing charts, and assisting clinical staff.
- Communicated test instructions, appointment details, and medical information in clear terms.
- Delivered friendly, helpful service in a fast-paced medical setting.
PRN Receptionist (Float)
6 Months- Provided coverage for multiple clinics as needed.
- Assisted patients, answered phones, scheduled appointments, and supported administrative staff.
Receptionist
- Answered phones, organized legal case files, scheduled appointments, and supported attorneys.
- Assisted clients with professionalism and discretion.