Victoria Winston
Atlanta
Summary
Dynamic Certified Debt Specialist with a proven track record at Beyond Finance, excelling in debt resolution and client retention. Expert in Salesforce and conflict resolution, consistently surpassing performance targets while delivering tailored financial solutions. Adept at fostering strong client relationships and enhancing customer satisfaction through effective communication and mentorship.
Overview
12
12
years of professional experience
Work History
Certified Debt Specialist
Beyond Finance
Atlanta
09.2024 - Current
- Delivered debt resolution services, offering alternatives to traditional loans.
- Educated clients on debt avoidance strategies and financial wellness.
- Facilitated communication between Accredited Debt Relief and clients requiring assistance.
- Provided tailored solutions to enhance long-term client satisfaction.
- Consistently exceeded performance and sales targets through effective service delivery.
- Responded promptly to customer inquiries about their accounts over the phone or through email.
- Provided guidance on budgeting, credit score improvement, and debt repayment strategies.
Account Executive
FleetCor
Peachtree Corners
03.2021 - 09.2024
- - Supported CORPAY SaaS initiatives by aligning with project teams on development timelines.
- - Drove revenue through account management and client relationship building.
- - Tested and evaluated software performance in live environments.
- - Delivered tailored solutions to meet evolving client business needs.
- - Consistently met service level goals while expanding the customer base.
Business Account Manager
Sprint Wireless
Peachtree Corners
07.2017 - 06.2020
- - Managed business customer accounts, ensuring service quality and satisfaction.
- - Negotiated contracts and developed customized telecom solutions.
- - Forecasted sales, reported on performance metrics, and addressed escalations.
- - Partnered with internal teams to manage client projects and resolve issues.
- - Supported product improvement through client feedback and field observations.
Assistant Manager
Gymboree
Peachtree City
11.2013 - 07.2017
- - Led daily operations, staff supervision, and customer service delivery.
- - Maintained cash, inventory, and sales accuracy.
- - Resolved customer concerns and improved retention through consistent service.
- - Trained team members and created staffing schedules aligned with business needs.
- - Contributed to sales reporting and process improvements.
Education
High School Diploma -
Thomas Jefferson High School
Elizabeth, NJ01.2012
Skills
- Sales and client retention
- Debt resolution and financial counseling
- B2B account management
- CRM tools (Salesforce, HubSpot)
- Customer service excellence
- Conflict resolution and communication
- Training and mentorship
- Microsoft Office and Google Workspace
- SaaS product knowledge
- Reporting and forecasting
- Leadership and team supervision
References
References available upon request.
Timeline
Certified Debt Specialist
Beyond Finance
09.2024 - Current
Account Executive
FleetCor
03.2021 - 09.2024
Business Account Manager
Sprint Wireless
07.2017 - 06.2020
Assistant Manager
Gymboree
11.2013 - 07.2017
High School Diploma -
Thomas Jefferson High School