Vihan Nayak
Dacula,GA
Summary
I am a happy, honest, and hardworking teenager with a strong commitment to excellence. Known for my fast learning abilities, I quickly adapt to new tasks and environments. My positive attitude and dedication to integrity ensure that I consistently deliver high-quality results in all my endeavors. Always eager to expand my skill set and take on new challenges, I thrive in dynamic settings where I can contribute to the team's success.
Overview
3
3
years of professional experience
Work History
Car Wash Attendant
Express Pro Carwash
10.2023 - 02.2024
- Greeted customers and assessed needs to recommend suitable car wash services.
- Developed strong time-management skills by managing multiple tasks simultaneously without sacrificing service quality.
- Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
- Achieved customer satisfaction by providing high-quality professional service.
- Adhered to all safety protocols, reducing the risk of accidents and injuries on site.
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
- Optimized workflow by rotating between different roles within the car wash process as needed.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Promoted a positive workplace culture by actively contributing to team collaboration and open communication.
Crew Member
Dunkin' Donuts
08.2023 - 12.2023
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Became familiar with products to answer questions and make suggestions.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Customer Service Representative
Shivam Signs
12.2021 - 01.2022
- Represented organization positively and professionally while providing community with much-needed services.
- Maintained internal database of service workers, participants, activities and other relevant details.
- Generated reports detailing findings and recommendations.
- Frequently inspected production area to verify proper equipment operation.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced staff productivity through the development of tailored training materials and resources.
- Conducted regular assessments to identify areas for improvement, leading to more targeted training sessions.
- Promoted a culture of continuous learning within the organization by actively encouraging employees to participate in professional development opportunities.
Volunteer
Coolray Field
01.2021 - 10.2021
- Represented organization positively and professionally while providing community with much-needed services.
- Used strong interpersonal communication skills to convey information to others.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Assisted with special events and programs.
Education
No Degree -
Mill Creek High School
Hoschton, GA05.2025
Skills
- Answering Questions
- Food Preparation and Safety
- Ordering Procedures
- Company Standards
- Maintaining Clean Work Areas
- Assembly Processes
- Parts Fitting
- Critical Thinking
- Pressure Washers
- Strong Team Contribution
- Time Management
- Getting things done right
- Listening Skills
- Customer Service
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Scheduling
- Verbal and written communication
- Administrative Skills
- Scheduling appointments
- Office Organization
- Work Prioritization
- Initiative-taking
- Issue handling
- Complex Problem-Solving
- Confidentiality handling
- Guest Relations
Private Pilot
On July 10th I became a Private Pilot for Single engine land category aircrafts. I will continue my flight training and aviation journey ones i am in college in a part 141 program.
Timeline
Car Wash Attendant
Express Pro Carwash
10.2023 - 02.2024
Crew Member
Dunkin' Donuts
08.2023 - 12.2023
Customer Service Representative
Shivam Signs
12.2021 - 01.2022
Volunteer
Coolray Field
01.2021 - 10.2021
No Degree -
Mill Creek High School
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