Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vince Tigner

Carrollton

Summary

I am a self-driven and motivated professional with strong experience in dynamic call center environments, dedicated to delivering excellent customer service and supporting organizational goals. Over the course of my career, I have built expertise in communication, problem-solving, and conflict resolution, which allows me to manage high-volume interactions effectively while ensuring positive outcomes for customers. My ability to stay calm under pressure and adapt quickly to changes has enabled me to consistently meet and exceed expectations in fast-paced settings.

Overview

7
7
years of professional experience
2018
2018
years of post-secondary education

Work History

Utilization Review Specialist

Verida
Villa Rica
2023.01 - Current

Effectively used telecommunication systems, maintained member confidentiality, assisted callers in a high-stress environment, reviewed and made approval/denial determinations for member transportation requests, and ensured deadlines for monthly denial reports were met.

Shipping and Receiving Operator

Honda Lock
Bremen
2019.01 - 2022.12

As a Shipping and Receiving Operator at Honda Lock, I was responsible for managing the flow of materials and products through the warehouse. I handled incoming shipments by inspecting and verifying deliveries, maintained accurate inventory records, and ensured outgoing orders were prepared, packaged, and shipped on time. I also operated warehouse equipment safely, supported production needs, and worked closely with team members to meet strict deadlines while maintaining a safe and organized work environment.

Education

Central High School
Carrollton, GA

Skills

Customer Service

Data Management

Problem Solving

Time Management

Critical Thinking

Billing & Invoice

Insurance Claims

Microsoft Office

Zendesk

Microsoft Office

Adaptability

Monthly Data Analysis

Multi-tasking

Data Management

Insurance Claims

Data Entry & Record Keeping

Customer Service

Issue Resolution

Timeline

Utilization Review Specialist

Verida
2023.01 - Current

Shipping and Receiving Operator

Honda Lock
2019.01 - 2022.12

Central High School
Vince Tigner