Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vincent Castellanos

Lithia Springs

Summary

Goal driven Asset Protection Area Manager at Walmart with a proven track record in process improvement and team development. Expert in facility inspections and compliance, successfully reducing incident rates through strategic training and relationship management. Committed to enhancing safety and operational efficiency while creating a culture of accountability among associates.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Asset Protection Area Manager

Walmart
07.2024 - Current
  • Conducted training sessions to educate leaders on best practices and procedures to increase safety goals.
  • Ensure facility is in FSA compliance with any company, local, state and federal regulations.
  • Identify incident trends and develop and implement countermeasures to reduce incident rate while adhering to policy.
  • Ensure all OSHA files/logs are audited and up to date and are within guidelines.
  • Leading and supervising three shifts up to fifteen asset protection associates to better assist operations
  • coordinates and oversees the handling, storage and transport of haz-waste materials.
  • Ensure injured associates are properly taken care of and educates them on their options
  • Execute supervisors notes and provides feedback on task completions

Asset Protection Team Lead

Walmart
07.2022 - 07.2024
  • Evaluated team skills and knowledge regularly, training, and mentoring associates to improve shift knowledge on AWIs.
  • Worked different posts to provide optimal coverage and meet daily goals.
  • First point of contact with all incidents to ensure process and policy is being followed by operations.
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Generated reports detailing findings and recommendations.

Asset Protection Associate

Walmart
10.2020 - 07.2022
  • Roved facility to check for suspicious activities.
  • Utilized security systems and CCTV to monitor facility activities and detect possible security incidents.
  • Assisted truck drivers delivery loads into facility
  • Conducted safety training for new contractors
  • Perform safety observations on associates and provide feedback on safety concerns.
  • Complete daily tasks assigned via work applications and manager

Support Manager

Walmart
03.2019 - 10.2020
  • Coached employees through day-to-day work and complex problems.
  • Monitored employee and customer interactions to assess quality of service.
  • Prepared employee schedules for maximum coverage during key hours.
  • Developed and maintained relationships with customers to enhance customer satisfaction.
  • Created, prepared, and delivered reports to various departments.
  • Monitored customer service metrics and provided feedback to team members, upholding quality standards.

Customer Service Manager

Walmart
03.2018 - 03.2019
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.

Cashier

Walmart
09.2017 - 03.2018
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

Ramona High School
Riverside, CA

Skills

  • Relationship building and management
  • Process improvement
  • Staff development
  • Facility inspections
  • Systems and software expertise
  • Team development
  • Performance management
  • Supply chain management
  • Goals and performance

Certification

OSHA 10 General Industry

OSHA 30 General Industry

NFPA 70e

American Red cross SIRT certified

Timeline

Asset Protection Area Manager

Walmart
07.2024 - Current

Asset Protection Team Lead

Walmart
07.2022 - 07.2024

Asset Protection Associate

Walmart
10.2020 - 07.2022

Support Manager

Walmart
03.2019 - 10.2020

Customer Service Manager

Walmart
03.2018 - 03.2019

Cashier

Walmart
09.2017 - 03.2018

Ramona High School

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