Vincent Scott
Conyers,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Survey Technician
Basse Tech & Associates
10.2016 - 02.2020
- Standard application of surveying techniques and procedures.
- Increased efficiency in data collection by utilizing advanced survey equipment and software.
- Enhanced team productivity by consistently completing assigned tasks ahead of schedule.
- Streamlined workflow processes, resulting in faster completion of projects without compromising accuracy.
- Daily coordination with the field coordinator, project managers, and other office staff.
- Work safely and obey all safety regulations.
- Daily uploading and downloading of data collectors.
- Daily care and charging of surveying equipment.
- Maintained up-to-date knowledge of industry developments, ensuring the application of best practices in all aspects of work.
Customer Service Supervisor
INTERGRATED SOLUTIONS
07.2011 - 10.2016
- Navigate multiple windows and applications to assist customers via telephone.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Handled all invoice payments
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Monitored call center data to assess trends, proactively implementing solutions for identified issues.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
- Completed bi-weekly payroll for 26 employees.
Premier Banker
WELLS FARGO BANK
10.2004 - 06.2011
- Analyze financial information obtained from clients to determine strategies for meeting clients' financial objectives
- Recommend products or services clients can use to achieve their financial goals and objectives
- Implement financial planning recommendations or refer clients to other Wells Fargo partners who can assist them with plan implementation
- In compliance with Loan Origination as wells S.A.F.E Mortgage Licensing Act and all related regulations
- Experience offering or negotiating of terms in lending, loans, and products
- Ensure ATM is stocked and fully functioning for the assistance of customers
- Expert with making sure teller staff is prepared for daily opening and closing.
Education
Computer Science -
Georgia State University
Atlanta, GASkills
- Advanced problem solving, customer service, and effective communication skills
- Skilled at working well under pressure while learning new concepts quickly
- Ability to lead a group of individuals to achieve a goal or solution
- Advanced computer and telephone skills including the ability to navigate multiple windows and maintain multiple telephone lines
- Field data analysis
- Technical Reports
- Technical Report Writing
- Data Collection Techniques
Certification
- S.A.F.E
- NMLS
Timeline
Survey Technician
Basse Tech & Associates
10.2016 - 02.2020
Customer Service Supervisor
INTERGRATED SOLUTIONS
07.2011 - 10.2016
Premier Banker
WELLS FARGO BANK
10.2004 - 06.2011
Computer Science -
Georgia State University
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