Virkiya Porter
Columbus
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Insurance Customer Service Representative
Blue Cross And Blue Shield
08.2023 - 11.2024
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
Cashier Team Lead
Bed Bath & Beyond
05.2021 - 10.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Data Entry Clerk
CVS Health
12.2022 - 07.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
Education
High School Diploma - General Studies
William Henry Spencer High School
Columbus, GA05.2022
Skills
- Customer service
- Active listening
- Data entry
- Critical thinking
- Call center experience
- Computer proficiency
- Microsoft Excel
- Payment processing
- Time management skills
- Written and verbal communication
Timeline
Insurance Customer Service Representative
Blue Cross And Blue Shield
08.2023 - 11.2024
Data Entry Clerk
CVS Health
12.2022 - 07.2023
Cashier Team Lead
Bed Bath & Beyond
05.2021 - 10.2022
High School Diploma - General Studies
William Henry Spencer High School
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