Vivian Mosley
Gwinnett County
Summary
Accomplished operations leader with 15+ years of progressive experience driving excellence in manufacturing, healthcare, and public sector environments. Proven history in developing and executing strategic initiatives that elevate quality, optimize processes, and enhance customer experience. Adept at building high-performing teams, leveraging data-driven decision-making, and fostering a culture of collaboration, inclusion, and continuous improvement. Ready to provide transformational leadership as Operations Director, delivering measurable results through effective KPI management, process innovation, and talent development.
Results-oriented professional, polished in developing quality improvement plans and monitoring employee performance to cultivate adherence to company standards. Focused and driven with aptitude for process improvement. Dedicated to going above and beyond to mitigate risk and improve quality.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Quality Engineer
CATERPILLAR BCP
01.2025 - Current
- Lead ISO 9001/CQMS internal audits; strengthen compliance and CAPA effectiveness.
- Drive systemic issue elimination using RCCA, 8D, and DMAIC methodologies.
- Improve process stability through standard work, LPAs, and visual management.
- Support production quality, line stops, and supplier escalations.
- Coach teams on audit readiness and problem-solving methods.
Operations Manager
DIVERSIFIED LABELING SOLUTIONS
01.2021 - 01.2025
- Improved efficiency by 25% through QMS redesign using Lean Six Sigma tools.
- Streamlined production processes to enhance operational efficiency and reduce lead times.
- Coordinated inventory management systems, improving stock accuracy and reducing waste.
- Implemented training programs on safety protocols, enhancing workplace safety standards across operations.
- Collaborated with suppliers to negotiate contracts, improving service delivery and reducing costs.
- Led cross-functional teams to implement continuous improvement initiatives and optimize workflow.
Customer Service Manager
WEB INDUSTRIES
01.2019 - 01.2021
- Directed warranty, escalations, and technical support team.
- Reduced returns through preproduction quality checks.
- Collaborated with engineering and manufacturing to resolve field issues.
- Improved service KPIs through structured coaching.
Specialty Services Coordinator
KAISER PERMANENTE
01.2017 - 01.2019
- Led quality improvements in scheduling and specialty services.
- Enhanced patient throughput via process mapping.
- Improved service experience across departments.
Assistant Manager
GEORGIA DDS
01.2013 - 01.2015
- Led operations for three high-volume service centers.
- Drove staffing, budgeting, and CI initiatives.
- Resolved systemic service issues using RCA.
Education
Lean Six Sigma Green Belt -
Six Sigma Global Institute
01.2023
Project Management Certificate - undefined
University of Georgia
01.2021
Business Writing Certificate - undefined
University of Georgia
01.2021
B.A. - Political Science, Minor in History (Pre-Law Focus)
Georgia State University
01.2017
Skills
- Lean Six Sigma / Continuous Improvement
- Performance KPIs & Root Cause Analysis
- ERP/CRM Platforms Microsoft Suite
- Budget Management & Cost Control
- Quality Management Systems (QMS)
- Cross-Functional Team Leadership
- Non-conforming material reports
- SOP & Process Development
- Quality improvement plans
- Root-cause analysis
- Quality processes
Certification
- Licensed Public Notary
- Certified Internal Auditor
Timeline
Quality Engineer
CATERPILLAR BCP
01.2025 - Current
Operations Manager
DIVERSIFIED LABELING SOLUTIONS
01.2021 - 01.2025
Customer Service Manager
WEB INDUSTRIES
01.2019 - 01.2021
Specialty Services Coordinator
KAISER PERMANENTE
01.2017 - 01.2019
Assistant Manager
GEORGIA DDS
01.2013 - 01.2015
Project Management Certificate - undefined
University of Georgia
Business Writing Certificate - undefined
University of Georgia
B.A. - Political Science, Minor in History (Pre-Law Focus)
Georgia State University
Lean Six Sigma Green Belt -
Six Sigma Global Institute