Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Viviana F Ramirez

Lawrenceville

Summary

Adept at complex problem-solving and committed to exceptional customer service, I excelled at Tile Unlimited Solutions LLC by discreetly handling sensitive data and boosting client satisfaction through meticulous appointment scheduling and follow-up. Leveraging skills in sales support, I significantly enhanced operational efficiency and client trust.

Overview

20
20
years of professional experience

Work History

Secretary

Tile Unlimited Solutions Llc
01.2021 - 12.2024
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.

Check Cashing

Universal Express Inc
01.2005 - 08.2017
  • Performed ATM deposits, withdrawals, check deposits and check cashing.
  • Assisted guests with credit card advances, chip cash-outs and check cashing.
  • Performed check cashing for customers based on company policies.
  • Established customer check cashing privileges, authorized appropriate credit limits and arranged reservations.

Education

Sequoia High School
Buford, WY

Skills

  • Customer service
  • Appointment scheduling
  • Sales support
  • Complex Problem-solving

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Secretary

Tile Unlimited Solutions Llc
01.2021 - 12.2024

Check Cashing

Universal Express Inc
01.2005 - 08.2017

Sequoia High School

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Viviana F Ramirez