VonChristian Webb
Marietta
Summary
Energetic Financial Advocate with a great amount of knowledge within a short period of time. My goal is to expand my career path and to be able to provide stability for my family. I look forward to becoming an excellent addition to a respected and successful company.
Overview
17
17
years of professional experience
Work History
Benefits Leave and Worklife Manager
Life University
03.2024 - Current
- Serve as a primary benefits resource for human resources by providing accurate information and service to university employees with medical, worksite, disability, workers' compensation, and leave related requests and maintain required technical records and files.
- Maintain knowledge of legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures and reporting maintain compliance.
- Benefits administration; including monthly reconciliation, 5500, non-discrimination testing, CMS reporting, ACA coordination, etc.
- Aide in annual benefit analysis to ensure that the university offers competitive and attractive benefits for all employees
- Manage administration of monthly benefit feeds.
- Expedite delivery of benefits by maintaining working relationships with benefit providers and ensuring knowledge of all benefits is current.
- Retain historical records by maintaining benefits recordkeeping system; filing and retrieving benefit information.
- Responsible for monitoring FMLA and leave of absence processes. Ensure University remains in compliance.
- Serve as the COBRA administrator for the University.
- Counsel employees (and potential employees/applicants) on plan provisions so that individuals can make informed benefits decisions.
- Process monthly billings from insurance providers. Review billings for accuracy, codes and advances for payment within 5 days of receipt. Resolve discrepancies with carriers, payroll and the University. Complete reports for management as requested.
- Coordinate the ACA and ERISA benefits reporting requirements.
- Resolve employee complaints related to health and welfare plans.
- Act as a liaison with various insurance carriers and foster effective relationships with client representatives.
- Act as a resource for HR contacts to ensure understanding and compliance with benefits and HR policies and regulations.
- Ensure all reports and information is submitted to appropriate locations in a timely manner.
- Conduct benefits presentation at weekly new hire orientation for all staff and/or faculty positions.
- Remain current on all legal regulations related to benefits and HR in general, including but not limited to HIPAA, FMLA, ADA, Cobra FERPA, and Healthcare Reform.
- Manage the administration of all employee benefits including medical, dental, vision, life insurance, long-term disability, short-term disability, Flexible Spending Account and Health Savings Accounts, and Employee Assistance Programs.
- Serve as a contact for all of the employee benefit vendors and ensure benefits are administered according to the agreements.
- Process monthly billing, reconciliation, and payment requests with accuracy. Review weekly reports for accuracy and consistency in payment of claims.
- Manage the university's annual benefits fair and open enrollment periods by planning and developing the logistics, creating employee materials, coordinating employee sessions, and working with benefit vendors to ensure benefit information is accurate and timely.
- Process disability claims (long and short term and/or disability requests) and life insurance claim forms.
- Conduct employee benefit presentations for new hire orientation, departmental meetings, and other requests from the university community. Process all enrollment materials for new hires, coordinate with payroll and the appropriate benefit vendor platforms.
- Manage the FMLA processes by meeting with employees and supervisors to determine FMLA eligibility and coordinating leave requests for further HR review and approval.
- Administer the college's Growth Through Life tuition reimbursement/waiver program by processing applications, making eligibility determinations, reimbursement requests, and managing HRIS tracking and monitoring protocols.
- Administer all Student Loan Forgiveness requests and maintain record keeping.
- Process separations, qualifying events, and corrections/errors and communicate changes to vendors and coordinate COBRA administration and conversion/portability processes with exiting employees.
- Process and maintain Athletic Injury Program by submitting request for deductibles, file maintenance and monthly reports.
- Coordinate bereavement process for leave and process orders for sentiments, flowers, and/or donations and contributions.
- Maintain employee benefit files including annual archiving and creating digital records.
- Assist with directing employees to appropriate contacts, websites, forms, and resources for issues regarding claims and specific coverage.
- Assist with entering data in Colleague/ADP/Perceptive Content and other platforms as needed.
Financial Advocate
Life University
07.2022 - 03.2024
- Duties include verifying insurance and contacting patients to educate their policy under Chiropractic care
- Responsible for consulting the staff in regard to verification details and how to educate and present the details to the patients
- Review the patients accounts with precise accuracy and notate each account for clarification for future reference
- Customer service was highly innovative and requires versatile in educating each patient individually
- Created a network between doctors within the facility for their patients’ best experience
Office Assistance
Life University
06.2015 - 07.2018
- Front desk staff maintaining a pleasant and professional position with all patients, co-workers, and staff
- Clerical Work that understands all forms and completes data entry efficiently
- Check-in/ Check-out for all patients coming to the facility
- Worked in Call Center scheduling appointments for the clinic
- Scheduling appointments for students and faculty
- Accounting/ Collecting payments and keeping a record of them accurately
- Launders patient gowns and ensure that all workspace is clean and orderly
- Maintained Archives on all patient charts
- I also maintained a position with the Wellness center from 04/11-01/14 while being a student at Life University
Call Center Representative
SunTrust
10.2010 - 03.2011
- Provide impeccable customer service to protect and retain your organization’s greatest asset
- Handle a large volume of inbound calls regarding clients banking issues
- Troubleshoot and multi-task on various situations
Customer Service Supervisor/ Call Center
ACS
11.2007 - 08.2010
- Quality Coach/ Performance Coach/ Supervisor for a call center
- Hiring, training, and preparing call center representatives to respond to customer questions and complaints
- Conducts audits and reviews/ analyzes data documentation
- Uses the organizations resources to enhance customer satisfaction
- Evaluates improvements to various systems
- Ensures that data and the information are sufficiently accurate and reliable
Education
High School Diploma -
Riverdale High School
Murfreesboro, TN06-2004
Skills
- MS Office
- CSR Programs
- Data Entry
- Scheduling
- Business Operation Management
- Event Planning
- Management
- Customer Service
- Communication
- Ability to work under pressure
- Time Management
- Leadership
- Team Work
- Problem Solving & Analysis
- Creativity
- Self Motivation
- Decision Making
- Attention to Detail
- Dependability
Timeline
Benefits Leave and Worklife Manager
Life University
03.2024 - Current
Financial Advocate
Life University
07.2022 - 03.2024
Office Assistance
Life University
06.2015 - 07.2018
Call Center Representative
SunTrust
10.2010 - 03.2011
Customer Service Supervisor/ Call Center
ACS
11.2007 - 08.2010
High School Diploma -
Riverdale High School
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