Vonetta Hopkins
East Point
Summary
Dynamic leader with a proven track record at Georgia Natural Gas, excelling in staff management and complex problem-solving. Enhanced team communication and customer satisfaction through innovative strategies, surpassing performance targets. Skilled in training and mentoring, my approach builds strong relationships and drives goal achievement, showcasing a commitment to excellence and continuous improvement.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Supervior
Georgia Natural Gas
10.2017 - Current
- Applies strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Facilitates seamless communication between departments, ensuring that all teams are aligned with company goals.
- Enhances communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Improves customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Revenue Qualification Specialist
Home Solutions
12.2015 - 12.2016
- Submitted prior authorization requests for at home medical services for home infusion therapy.
- Ensured timely completion of qualification assessments by consistently meeting deadlines and maintaining effective communication with clients.
- Consistently met or exceeded performance targets set by management regarding productivity and quality metrics.
- Collaborated with team members on projects, sharing expertise and insights for optimal outcomes.
Customer Service Analyst
Horizon Blue Cross Blue Shield of New Jersey
08.2007 - 09.2015
- Investigated and resolved customer inquiries and complaints quickly.
- Adjudicated medical claims for doctor offices, hospital's and out- patient facilities
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures. ie: medical claims deductibles, coinsurance and copays
Education
Associate of Science - Human Services
Atlantic Cape Community College
MaysLanding05-2017
High School Diploma -
Oakcrest High Scholl
Mays Landing, NJ06-1991
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Complex Problem-solving
- Analytical thinking
- Relationship building
- Schedule development
- Team building
- Attention to detail
- Decision-making
- Employee motivation
Certification
- Pharmacy Technician
- Georgia Driver's License
Timeline
Supervior
Georgia Natural Gas
10.2017 - Current
Revenue Qualification Specialist
Home Solutions
12.2015 - 12.2016
Customer Service Analyst
Horizon Blue Cross Blue Shield of New Jersey
08.2007 - 09.2015
Associate of Science - Human Services
Atlantic Cape Community College
High School Diploma -
Oakcrest High Scholl
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