Vonsheeka Ferrell
Atlanta
Summary
Organized and focused Administrative professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detailed and oriented with experience in customer service, data entry and office management.
Overview
21
21
years of professional experience
Work History
Cafeteria Manager
Atlanta Public School
07.2024 - Current
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Trained, and supervised staff to ensure exceptional customer service in a fast-paced setting.
- Used Newton to analyze daily financial statements, balance statements and reimbursable meals.
- Inspected kitchen appliances, equipment and work areas to verify functional operation and cleanliness.
- Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards.
- Conducted counts of ingredients and items in kitchen and storage areas to maintain accurate inventory counts.
- Maximized quality assurance by completing frequent line checks.
- Reduced health risks and safety hazards by preparing products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Reduced inaccuracies by carefully keeping meticulous records of transactions.
Cafeteria Manager
SFE/Aramark/Sodexo: APS Contractors
08.2013 - 07.2024
- Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards.
- Ensured timely food preparation by coordinating kitchen staff schedules effectively based on peak hours of operation.
- Increased customer loyalty by consistently providing high-quality food and exceptional service.
- Evaluated equipment maintenance needs regularly, scheduling repairs as needed to prevent downtime during busy periods.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and record transactions.
- Reduced health risks and safety hazards by preparing products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Reduced inaccuracies by carefully keeping meticulous records of transactions.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained cleanliness, organization and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Maintained detailed records of sales, inventory, and employee performance.
- Conducted regular staff meetings to gather feedback and discuss ways to improve operations and customer service.
- Boosted employee morale with effective communication, training, and performance evaluations.
- Resolved customer complaints promptly, maintaining strong relationships with patrons for repeat business.
- Improved employee satisfaction and reduced turnover through comprehensive training programs and clear communication of job expectations.
- Managed inventory effectively, reducing waste and ensuring availability of popular items.
- Ensured compliance with health and safety regulations, maintaining clean and safe environment for both customers and staff.
- Maintained a clean and safe environment, adhering to health department regulations and guidelines.
- Conducted regular meetings with staff members to address concerns, provide support, and facilitate open communication.
- Streamlined cafeteria operations for increased efficiency and cost-effectiveness through proper inventory management.
- Enhanced customer satisfaction by implementing high-quality service standards.
- Reviewed employee performance regularly, offering constructive feedback for improvement where necessary.
Childcare Assistant
The Westminister Schools
08.2010 - 06.2013
- Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
- Maintained daily records of children's individual activities, behaviors, meals, and naps.
- Collaborated with other childcare professionals to continuously improve the quality of care provided to children.
- Facilitated smooth transitions between activities, minimizing disruptions and maximizing engagement time.
- Improved management techniques by implementing positive reinforcement strategies and clear expectations.
- Maintained accurate records of attendance, incident reports, and daily logs for effective documentation purposes.
- Promoted emotional well-being through empathetic communication and consistent support during challenging moments.
- Documented children's growth and development.
Teller 2
SunTrust Banks Inc
04.2004 - 11.2007
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Handled various accounting transactions.
- Conducted daily audits to prevent discrepancies and maintain financial integrity.
- Ensured compliance with company regulations by accurately completing all required reports and paperwork.
- Supported company goals by participating in initiatives aimed at improving overall performances and customer satisfaction.
- Supported team members during high-volume periods to ensure smooth operations and customer satisfaction.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks.
Education
High School Diploma -
Booker T. Washington High School
Atlanta, GA05-1997
Skills
- Microsoft Office
- Data entry
- Customer service
- Communication skills
- Time management
- Microsoft Word
- Microsoft Excel
- Microsoft outlook
- Computer proficiency
- Purchase orders organization
- Attendance record management
- Records management systems
- Documentation and control
- Data management
- Meticulous attention to detail
- Documentation and reporting
- Invoice processing
- Account reconciliation
- Administrative support
Timeline
Cafeteria Manager
Atlanta Public School
07.2024 - Current
Cafeteria Manager
SFE/Aramark/Sodexo: APS Contractors
08.2013 - 07.2024
Childcare Assistant
The Westminister Schools
08.2010 - 06.2013
Teller 2
SunTrust Banks Inc
04.2004 - 11.2007
High School Diploma -
Booker T. Washington High School
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