Véronique Chinero Ibe
Libreville
Summary
Leader with a perfect command of English and French, having more than 7 years of experience in customer support services such as enhancing customers' interactions, live chat support, email and phone support services, billing/ transaction processing, feedback collections and management, etc. Perfectly skilled in business administration such as onboarding processing, data monitoring, documentation, Hr support, research, scheduling, community management, brand integrity, etc. Meticulous in delivering top-notch remote support across diverse industries and enterprises.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
Sales associate
Judah Avenue photography
01.2024 - 12.2024
- Company Overview: USA (remote)
- Lead follow up
- Product/service presentation
- Scheduling and booking coordination
- Event management
- Vendor management
- Data entry
- Customer support
- Order processing
- E-Invoicing
- USA (remote)
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Managed efficient cash register operations.
- Prioritized helping customers over completing other routine tasks in store.
Administrative assistant/Customer Support Specialist
ONYX Peinture Montréal
01.2022 - 12.2023
- Calendar management using Calendly
- Project management
- Correspondence management
- Inventory
- Documentation
- Data entry using excel and Google sheets
- Live chat and phone support
- Client onboarding
- Lead follow up
- Sales follow up
- Staff coordination in respect to projects assigned ensuring compliance
- Report writing
E-commerce customer support specialist
Holystrom
01.2022 - 12.2023
- Company Overview: Belgique (remote)
- Customer support through ticketing portals
- Order processing
- Refund processing
- Billing /transactions
- Sales processing
- Live chat and phone support
- Customer engagement and interactions
- Product knowledge
- Complaints escalation when necessary
- Documentation using excel sheets
- Responding to inquiries
- Administrative tasks
- Belgique (remote)
Sales/Customer Support Specialist
CFAO Gabon
01.2017 - 12.2021
- Product knowledge
- Sales
- Prospecting
- Negotiations
- Closing sales
- Lead management
- Up selling and Cross-selling
- Self service support (reviewing/updating FAQs)
- Responding to inquiries
- Complaint résolution
- Provide information
- Feedback review/ management
- Building customers' rapport..etc
Education
Bachelor's Degree - English and Literature
Abia State University Nigeria
01.2017 - 01.2021
Customer Service Professional Certificate - undefined
Udemy
Business Administration - undefined
Udemy
High School Diploma - Western African Examination Council
Premier International High School
01.2008 - 01.2012
Skills
Product knowledge
Sales
Prospecting
Negotiations
Closing sales
Lead management
Up selling and Cross-selling
Self service support
Responding to inquiries
Complaint resolution
Provide information
Feedback review/management
Building customers' rapport
Calendar management using Calendly
Project management
Correspondence management
Inventory
Documentation
Data entry using excel and Google sheets
Live chat and phone support
Client onboarding
Lead follow up
Sales follow up
Staff coordination
Report writing
Customer support through ticketing portals
Order processing
Refund processing
Billing/transactions
Sales processing
Customer engagement and interactions
Complaints escalation
Documentation using excel sheets
Administrative tasks
Product/service presentation
Scheduling and booking coordination
Event management
Vendor management
Data entry
Customer support
Order processing
E-Invoicing
Technical support
Administrative support
Product/service knowledge
Sales support
Proactive customer engagement
Quality assurance
Cultural and Language support
Self Service Resources
Crisis management
Virtual assistant tasks
Consultation and strategy
Community management
Project management
Timeline
Sales associate
Judah Avenue photography
01.2024 - 12.2024
Administrative assistant/Customer Support Specialist
ONYX Peinture Montréal
01.2022 - 12.2023
E-commerce customer support specialist
Holystrom
01.2022 - 12.2023
Sales/Customer Support Specialist
CFAO Gabon
01.2017 - 12.2021
Bachelor's Degree - English and Literature
Abia State University Nigeria
01.2017 - 01.2021
High School Diploma - Western African Examination Council
Premier International High School
01.2008 - 01.2012
Customer Service Professional Certificate - undefined
Udemy
Business Administration - undefined
Udemy