Wakeelah McIntyre
Newton,Ga
Summary
Detail-oriented Healthcare Specialist with 7+ years of customer service experience and strong administrative skills. Adept at multitasking, problem-solving, and delivering high-quality patient support. Seeking a position where I can leverage my skills in healthcare operations, insurance processing, and patient care.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Center Representative II
PHOEBE Physicians Group
01.2023 - Current
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Pharmacy Technician
Live Oak Pharmacy
01.2022 - Current
- Process new prescriptions and refills, ensuring accuracy
- Submit insurance claims and resolve billing issues
- Assist pharmacists with inventory management and stock replenishment
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted, measured, and compounded medications following standard procedures.
Customer Service Representative
American Red Cross/ODJFS
01.2020 - 01.2021
- Assisted callers with unemployment claims and weekly filings
- Provided resources for shelter, food banks, and emergency support
Para-Professional
Pelham City Schools
01.2018 - 01.2020
- Assisted teachers in classroom activities and student supervision
- Developed lesson plans and collaborated on new educational initiatives
- Provided one-on-one student support, including behavioral counseling
Student Aide Substitute & School Nutrition Cashier
Baker County K12 School
01.2016 - 01.2018
- Assisted teachers with administrative tasks and student supervision
- Managed meal payments, deposits, and student account records
Education
Bachelor of Science -
Albany State University
Albany, GA12-2027
Medical Assistant -
Top Tier Medical
Camilla, GA06-2023
High School Diploma - undefined
Pelham City High School
01.2015
Skills
- Healthcare & Patient Support
- Insurance verification
- Patient registration
- Prescription fulfillment
- Administrative & Organizational
- Scheduling
- Data entry
- Maintaining records
- Customer Service
- Strong communication skills
- Problem resolution
- Technical Skills
- Proficient in electronic medical records (EMR)
- Microsoft Office Suite
Certification
- Certified Medical Assistant
- State of Georgia Pharmacy Technician Certification
- CPR Certified, American Red Cross
- State of Georgia Para-Professional Certification
Timeline
Medical Center Representative II
PHOEBE Physicians Group
01.2023 - Current
Pharmacy Technician
Live Oak Pharmacy
01.2022 - Current
Customer Service Representative
American Red Cross/ODJFS
01.2020 - 01.2021
Para-Professional
Pelham City Schools
01.2018 - 01.2020
Student Aide Substitute & School Nutrition Cashier
Baker County K12 School
01.2016 - 01.2018
High School Diploma - undefined
Pelham City High School
- Certified Medical Assistant
- State of Georgia Pharmacy Technician Certification
- CPR Certified, American Red Cross
- State of Georgia Para-Professional Certification
Bachelor of Science -
Albany State University
Medical Assistant -
Top Tier Medical
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