WALDERMAR ORTIZ-VAZQUEZ
Atlanta
Summary
Dynamic healthcare executive with over 20 years of leadership experience in sales, service, operations, finance, and supply chain across imaging, advanced therapies, and healthcare services. Proven track record of driving revenue growth, expanding market share, and enhancing profitability while prioritizing customer satisfaction. Expertise in leading multi-state and national teams with full P&L accountability exceeding $800M. Recognized for transforming strategic initiatives into actionable results and building high-performing organizations. Bilingual in Spanish and adept at navigating diverse markets to foster sustainable growth through talent development, change leadership, and customer-centric innovation.
Overview
20
20
years of professional experience
Work History
Vice President, East Zone Head of Service
East zone
04.2023 - Current
- Lead $800M+ multi-region business with 500+ FTEs, including four Market Vice Presidents and seven Customer Service Managers, delivering integrated sales and service strategies across Imaging, Advanced Therapies, and Services
- Partner with Zone Sales leadership to set growth targets, drive funnel development for T&M, and align commercial execution with U.S. and global strategic priorities
- Achieved 15% revenue growth and 12% profitability improvement, surpassing company goals for customer satisfaction, employee engagement, and financial performance
- Built and strengthened executive relationships with academic medical centers, IDNs, and regional luminary customers to expand market share and long-term partnerships
- Negotiated collective bargaining agreements to enhance organizational agility and align employee engagement with business objectives
- Selected for Senior Healthineers Potential (SHP) program, recognizing executive leadership and succession readiness
- 2x VP of the year.
- Identified opportunities to improve business process flows and productivity.
Vice President - HTM & Supplier Management
Sodexo
02.2022 - 04.2023
- Directed $350M P&L and 400+ FTEs across North America, overseeing healthcare technology management, supplier partnerships, and all service sales activities
- Developed and executed growth strategies, securing $20M in new business and expanding footprint across major health systems
- Achieved 10% profitability increase and 18% overtime reduction through workforce optimization, service delivery improvements, and commercial alignment
- Built strategic relationships with C-suite executives to expand market presence, drive competitive differentiation, and strengthen long-term partnerships
Vice President - Lifecycle Services Americas (PE Startup)
Fortna
04.2021 - 02.2022
- Built and led service engineering and sales organization across the Americas
- Introduced global lifecycle engineering strategy and pricing models, driving new $3.5M revenue stream in first quarter
- Expanded customer partnerships by delivering integrated solutions aligned to market trends
- Established 24/7 technical support to enhance customer satisfaction and responsiveness
Director of Service
GE Healthcare
09.2019 - 04.2021
- Managed a $55M healthcare services & service sales business, leading a team of 40+ direct reports to deliver top-tier customer service and grow the business across 1,700 equipment sites and 75 customer accounts
- Delivered 60% reduction in overtime and improved profit margins through continuous process improvements and resource optimization
Senior Director Global Supply Chain
GE Healthcare
08.2018 - 09.2019
- Led a global team responsible for a $175M supply chain budget, improving service quality (90% field yield) and on-time installation rates (80%) through strategic planning and process optimization
- Reduced costs by $30M through effective cost-saving initiatives and aligned cross-functional teams to ensure timely delivery of projects
Senior Director Project Management
GE Healthcare
05.2017 - 08.2018
- Reported to SVP of Supply Chain Quality, driving project execution and global KPI process improvements
- Improved on-time delivery from 63% to 75% and installation from 45% to 65%
- Achieved over $56M in cost reductions through strategic initiatives across seven global regions, enhancing customer satisfaction
- Reduced project costs by 15% and lead times by 20 days through cross-functional collaboration
Senior Director Strategy
GE Healthcare
09.2014 - 04.2016
- Led a 30-member global team managing a $350M project portfolio, driving service continuation and enhancements
- Achieved $30M in cost savings through implementation of efficiency initiatives
- Managed a $130M portfolio with 10% productivity improvement on install and other direct selling costs (ODSC)
- Led senior leadership reviews and strategic project proposals, delivering key results for executive management
Executive Protection
Triple Canopy
01.2012 - 09.2014
- Safeguarded {10} high-profile individuals, enhancing security, resulting in minimizing risks by implementing protection strategies.
- Enhanced portfolio returns by {15%} by optimizing asset allocation and risk management strategies.
- Negotiated contracts to secure favorable terms and conditions.
Sergeant
United States Marine Corps
01.2006 - 01.2010
- Improved operational readiness for {2} combat tours by executing a global deployment.
Education
Master of business administration (m.b.a) -
Xavier University
Cincinnati, OH05.2016
Skills
- Strategic Business Growth & Market Share Expansion
- Targeted marketing
- Executive Customer Engagement & Partnerships
- P&L Leadership & Financial Acumen
- Zone/Regional Sales & Service Leadership
- Talent Development & Succession Planning
- Change Leadership & Organizational Transformation
- Contract Negotiations & Collective Bargaining
- Employee Engagement & Culture Building
Languages
Spanish Proficient
English Native
Timeline
Vice President, East Zone Head of Service
East zone
04.2023 - Current
Vice President - HTM & Supplier Management
Sodexo
02.2022 - 04.2023
Vice President - Lifecycle Services Americas (PE Startup)
Fortna
04.2021 - 02.2022
Director of Service
GE Healthcare
09.2019 - 04.2021
Senior Director Global Supply Chain
GE Healthcare
08.2018 - 09.2019
Senior Director Project Management
GE Healthcare
05.2017 - 08.2018
Senior Director Strategy
GE Healthcare
09.2014 - 04.2016
Executive Protection
Triple Canopy
01.2012 - 09.2014
Sergeant
United States Marine Corps
01.2006 - 01.2010
Master of business administration (m.b.a) -
Xavier University