Wallace Cox
Fairburn
Summary
Dedicated Human Resource Professional, with 20 years of experience and expertise, in managing human resources programs, with exceptional leadership, organizational and supervisory skills in staffing, program and staff development, conflict and mediation resolutions, employee relations and project management, HR records management and HR policies and procedure development. Genuine team player and fast learner, who can effectively balance the needs of both individuals and the organization.
Overview
16
16
years of professional experience
Work History
Revenue Officer GS-9 Full Time (40 Hours Per Week)
Internal Revenue Service, IRS
Atlanta
03.2025 - Current
- Garnished bank accounts and wages and seized personal property if necessary.
- Provided guidance to taxpayers on filing requirements, payment options, and applicable laws and regulations.
- Negotiated repayment arrangements with customers in order to resolve outstanding debt issues.
- Prepared detailed reports on delinquent accounts and recommended appropriate action for collections.
- Collected taxes, monitored payment plans and imposed deadlines on delinquent taxpayers.
- Participated in training sessions designed to increase understanding of revenue policies, procedures, systems, and tools.
Revenue Officer GS-7 Full Time (40 Hours Per Week)
Internal Revenue Service, IRS
Atlanta
03.2024 - 03.2025
- Discussed and explained various tax forms with taxpayers.
- Analyzed taxpayer financial statements to determine taxpayers to pay for their tax bills.
- Interacted with taxpayers, attorneys, accountants, and representatives to collect on delinquent taxpayer accounts and secure late returns.
- Performed research activities as needed in order to verify information provided by taxpayers or other entities.
- Verified accuracy of financial documents such as income tax returns, balance sheets, and bank statements.
- Set up and monitored payment plans and processed payments.
- Applied analytical skills and judgment in determining profitability of businesses to pay taxes due.
- Levied salaries, wages and bank accounts.
Revenue Officer GS-5 Full Time (40 Hours Per Week)
Internal Revenue Service, IRS
Atlanta
03.2023 - 03.2024
- Handled the collection of delinquent taxes and other debts owed to the government.
- Set up and monitored payment plans and processed payments.
- Conducted audits of taxpayer records to determine compliance with state laws and regulations.
- Analyzed financial data from various sources to identify potential areas of noncompliance.
- Reviewed documentation submitted by taxpayers in order to validate claims for deductions or credits.
- Ensured that all necessary forms were completed accurately prior to submission.
- Educated taxpayers on their rights and responsibilities when it comes to paying taxes.
Senior Human Resource Supervisor
US Army
Seoul
02.2010 - 06.2012
- Develop and conduct trainings and orientations.
- Ensure compliance with regulation and policy in regard to issuance and assignment of promotion.
- Maintained the accountability of office equipment worth $100K.
- Confer with management to develop or implement personnel policies or procedures.
- Plan, direct, supervised and coordinate work activities of subordinates and staff.
Human Resource Supervisor
US Army
Fort McPherson
01.2009 - 01.2010
- Responsible for the day to day operations in departmental development; employee relations; training, development and orientation; performance management and evaluation; recruitment.
- Prepared and maintained personnel records of 800 personnel.
- Tracked, maintained and secured operational equipment worth $1 million.
- Reviewed consolidated reports, statistics, and applications to prepare personnel recommendations and for staffing of special assignments.
- Engaged in company-wide committee facilitation and acted as liaison with data processing facility and field managers.
- Examined employee files in order to address inquiries and provide information to authorized persons.
Education
Bachelor of Business Administration (BBA) - Management Information Systems
UNIVERSITY of WEST GEORGIA
Carrollton, GASkills
- Employee Recruitment
- Team & Moral Building
- Time Management
- Event Management
- HR Policies & Procedures
- Staff Recruitment & Retention
- Employee Scheduling
- Problem & Dispute Resolution
- Confidential Record Keeping
- HR Program/Project Management
- Orientation & Onboarding
- Employee Relations
- Training & Development
- Performance Management
- Organizational Development
- Tax compliance
- Financial analysis
- Fraud investigation
Awards & Training
- Army Accommodation Medal
- Army Achievement Medal
- Joint Service Accommodation Medal
- Joint Service Achievement Medal
- Global War on Terrorism Expeditionary Medal
- Global War on Terrorism Service Medal
Training
- HAZMAT & Technical Intelligence
- Defense Marketing for Shipment and Packaging
- Network and Configuration
- Basic Non-Commissioned Officer Course
- Primary Leadership Development Course
Timeline
Revenue Officer GS-9 Full Time (40 Hours Per Week)
Internal Revenue Service, IRS
03.2025 - Current
Revenue Officer GS-7 Full Time (40 Hours Per Week)
Internal Revenue Service, IRS
03.2024 - 03.2025
Revenue Officer GS-5 Full Time (40 Hours Per Week)
Internal Revenue Service, IRS
03.2023 - 03.2024
Senior Human Resource Supervisor
US Army
02.2010 - 06.2012
Human Resource Supervisor
US Army
01.2009 - 01.2010
Bachelor of Business Administration (BBA) - Management Information Systems
UNIVERSITY of WEST GEORGIA
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