Walter Smalls
Lawrenceville
Summary
Adept Data Analyst with a proven track record at State Farm, enhancing decision-making through expert data analysis and visualization. Skilled in Python, SQL, and Excel, with a knack for presenting complex data clearly. Excelled in cross-functional collaboration, ensuring data integrity, and significantly improved process efficiencies. Demonstrates strong analytical capabilities and effective communication, driving informed business strategies.
Overview
7
7
years of professional experience
Work History
Data Analyst
State Farm
10.2021 - Current
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
Data Analyst Intern
Publix Distribution Center
02.2020 - 10.2021
- Conducted thorough data validation and cleanup, ensuring accuracy and reliability of datasets used for analysis.
- Optimized SQL queries for faster processing times, increasing overall productivity within the team.
- Completed data cleaning and data validation of existing spreadsheets to promote robust data management platform, resulting in accurate data analysis and entry.
- Enhanced data visualization capabilities for better decision-making with the use of advanced BI tools.
- Assisted management in making informed decisions by presenting clear and concise reports detailing analytical findings.
Help Desk Analyst
AT&T
01.2019 - 02.2020
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Used ticketing systems to manage and process support actions and requests.
- Maintained detailed documentation of all help desk interactions for future reference and analysis.
- Logged support tickets and closed when issues were resolved.
- Collaborated with IT team members to identify trends in reported issues, leading to proactive solutions for recurring problems.
- Provided basic end-user troubleshooting and desktop support.
Store Manager
AT&T
09.2017 - 01.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Education
Associate Of Science - Computer And Information Sciences
Georgia Gwinnett College
Lawrenceville, GASkills
- Data Visualization and Presentations
- Data Analysis
- Python Programming
- Excel Functions
- SQL
- SQL Databases
- Power BI Knowledge
Timeline
Data Analyst
State Farm
10.2021 - Current
Data Analyst Intern
Publix Distribution Center
02.2020 - 10.2021
Help Desk Analyst
AT&T
01.2019 - 02.2020
Store Manager
AT&T
09.2017 - 01.2019
Associate Of Science - Computer And Information Sciences
Georgia Gwinnett College
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