Wanakee Lee
Jefferson
Summary
Senior Operations Manager with proven expertise in process optimization and strategic planning at Amazon. Delivered a 4% increase in productivity through effective workflow redesigns. Skilled in budget management and stakeholder engagement, enhancing talent development and operational efficiency in large-scale distribution. Focused on achieving exceptional results and fostering continuous improvement.
Overview
17
17
years of professional experience
Work History
Senior Operations Manager
Amazon
Jefferson
10.2022 - Current
- I provide strategic direction and operational leadership for a large-scale distribution center, overseeing a diverse workforce of 200+ team members across multiple functions including warehousing, inventory management, shipping/receiving, and transportation operations.
- Drive continuous improvement initiatives while optimizing productivity, quality, and safety standards to meet organizational objectives and customer expectations.
- Led an operational efficiency initiative that redesigned workflow processes, delivering a 4% productivity improvement and reducing process cycle time by over 3 minutes per transaction.
- Additionally, implemented changes that improved operational changeover efficiency by 42%.
- Through implementation of a comprehensive talent development strategy, I led a multi-site leadership initiative and established a mentorship program across four regional locations.
- This resulted in the advancement of 27 employees to higher roles and created a sustainable talent pipeline for future growth.
- Led a regional facility optimization initiative that expanded available storage capacity by 528,000 cubic feet, resulting in a 19.9% improvement in overall space utilization.
Senior Operation Manager
JB Hunt Transport
Buford
10.2012 - 10.2022
- Accountable for leading a team of 110 supply chain, transportation, and warehouse management personnel and carrier subcontractors in providing customer-facing Third-Party Logistics (3PL) services for various accounts in the Southeast, including Home Depot Home Delivery and Mission Foods.
- Oversee P&L, $10M budget, forecasting, contract management, technical service operation, employee safety, and performance management.
- Promoted from Transportation Manager.
- Deliver operational leadership and oversight for the $12M Home Depot account and ensure team exceeds the customer satisfaction metrics for the appliance home delivery experience.
- Attained a 99.5% accuracy rate across deliveries with no loss of materials or assets.
- Increased driver productivity by implementing OTR pay, resulting in a 35% improvement in delivery efficiency, a 95% improvement in accuracy, and redistribution of resources to other accounts.
- Partnered with customers to align and flex capacity and resources with demand, enabling more cost-effective labor use and increased customer service.
- Streamlined delivery and logistics processes by leveraging Lean training and data-driven analysis.
- Influenced staff execution in meeting key metrics by designing and implementing performance-based incentive programs.
- Optimize distribution operations, order fulfillment, and inventory control to efficiently manage across pick and pack, temporary holding, and materials transfer to enable accurate and on-time delivery.
- Secured on-time contract renewals and agreements for truck leases and fleet maintenance programs and ensured costs and profitability objectives were achieved.
- Advanced employee development and increased engagement by creating new training programs and more effective performance management.
Transportation Manager
Iron Mountain
Atlanta
05.2008 - 05.2012
- Charged with directing the day-to-day operations of inbound and outbound shipments and warehouse transportation of data and records; oversaw a team of 77+ drivers and administrative staff, a $5.5M P&L, and a $1M+ equipment budget.
- Boosted employee productivity by 40% after implementing a performance-based incentive program.
- Streamlined operations by creating more efficient processes and procedures and building a model of continuous improvement.
- Partnered with Warehouse teams to ensure compliance with product storage and distribution requirements.
- Promoted a safety and compliance culture by conducting regular employee safety meetings, implementing compliance initiatives, and enforcing corporate policies and federal regulations.
- Tightened inventory control measures and managed the execution of inventory counts and production reconciliation.
- Improved delivery routing and scheduling efficiency, enabling cost and productivity savings based on analysis of delivery data and delivery processes.
Education
Master of Business Administration (MBA) -
Georgia Southern University
Statesboro, GA05.2022
Bachelor of Science (BS) - Psychology
Clark Atlanta University
Atlanta, GA06.1999
Skills
- Distribution and logistics
- Supply chain management
- Warehouse operations
- Process optimization
- Contract negotiation
- Strategic planning
- Project management
- Stakeholder engagement
- Regulatory compliance
- Budget oversight
- Capacity planning
- Lean methodologies
- P&L oversight
- Sourcing strategies
- Oracle software proficiency
- Freight management expertise
- Microsoft Office Suite
Education Certification
- Master of Business Administration (MBA), Georgia Southern University, Statesboro, GA, 05/01/22
- Bachelor of Science (BS), Psychology, Clark Atlanta University, Atlanta, GA, 06/01/99
Software Technology Proficiencies
- Oracle
- Freight Manager
- Office 365
- Microsoft Office Suite
Timeline
Senior Operations Manager
Amazon
10.2022 - Current
Senior Operation Manager
JB Hunt Transport
10.2012 - 10.2022
Transportation Manager
Iron Mountain
05.2008 - 05.2012
Master of Business Administration (MBA) -
Georgia Southern University
Bachelor of Science (BS) - Psychology
Clark Atlanta University
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