Summary
Overview
Work History
Education
Skills
Websites
Education Certification
Software Technology Proficiencies
Timeline
Generic

Wanakee Lee

Jefferson

Summary

Senior Operations Manager with proven expertise in process optimization and strategic planning at Amazon. Delivered a 4% increase in productivity through effective workflow redesigns. Skilled in budget management and stakeholder engagement, enhancing talent development and operational efficiency in large-scale distribution. Focused on achieving exceptional results and fostering continuous improvement.

Overview

17
17
years of professional experience

Work History

Senior Operations Manager

Amazon
Jefferson
10.2022 - Current
  • I provide strategic direction and operational leadership for a large-scale distribution center, overseeing a diverse workforce of 200+ team members across multiple functions including warehousing, inventory management, shipping/receiving, and transportation operations.
  • Drive continuous improvement initiatives while optimizing productivity, quality, and safety standards to meet organizational objectives and customer expectations.
  • Led an operational efficiency initiative that redesigned workflow processes, delivering a 4% productivity improvement and reducing process cycle time by over 3 minutes per transaction.
  • Additionally, implemented changes that improved operational changeover efficiency by 42%.
  • Through implementation of a comprehensive talent development strategy, I led a multi-site leadership initiative and established a mentorship program across four regional locations.
  • This resulted in the advancement of 27 employees to higher roles and created a sustainable talent pipeline for future growth.
  • Led a regional facility optimization initiative that expanded available storage capacity by 528,000 cubic feet, resulting in a 19.9% improvement in overall space utilization.

Senior Operation Manager

JB Hunt Transport
Buford
10.2012 - 10.2022
  • Accountable for leading a team of 110 supply chain, transportation, and warehouse management personnel and carrier subcontractors in providing customer-facing Third-Party Logistics (3PL) services for various accounts in the Southeast, including Home Depot Home Delivery and Mission Foods.
  • Oversee P&L, $10M budget, forecasting, contract management, technical service operation, employee safety, and performance management.
  • Promoted from Transportation Manager.
  • Deliver operational leadership and oversight for the $12M Home Depot account and ensure team exceeds the customer satisfaction metrics for the appliance home delivery experience.
  • Attained a 99.5% accuracy rate across deliveries with no loss of materials or assets.
  • Increased driver productivity by implementing OTR pay, resulting in a 35% improvement in delivery efficiency, a 95% improvement in accuracy, and redistribution of resources to other accounts.
  • Partnered with customers to align and flex capacity and resources with demand, enabling more cost-effective labor use and increased customer service.
  • Streamlined delivery and logistics processes by leveraging Lean training and data-driven analysis.
  • Influenced staff execution in meeting key metrics by designing and implementing performance-based incentive programs.
  • Optimize distribution operations, order fulfillment, and inventory control to efficiently manage across pick and pack, temporary holding, and materials transfer to enable accurate and on-time delivery.
  • Secured on-time contract renewals and agreements for truck leases and fleet maintenance programs and ensured costs and profitability objectives were achieved.
  • Advanced employee development and increased engagement by creating new training programs and more effective performance management.

Transportation Manager

Iron Mountain
Atlanta
05.2008 - 05.2012
  • Charged with directing the day-to-day operations of inbound and outbound shipments and warehouse transportation of data and records; oversaw a team of 77+ drivers and administrative staff, a $5.5M P&L, and a $1M+ equipment budget.
  • Boosted employee productivity by 40% after implementing a performance-based incentive program.
  • Streamlined operations by creating more efficient processes and procedures and building a model of continuous improvement.
  • Partnered with Warehouse teams to ensure compliance with product storage and distribution requirements.
  • Promoted a safety and compliance culture by conducting regular employee safety meetings, implementing compliance initiatives, and enforcing corporate policies and federal regulations.
  • Tightened inventory control measures and managed the execution of inventory counts and production reconciliation.
  • Improved delivery routing and scheduling efficiency, enabling cost and productivity savings based on analysis of delivery data and delivery processes.

Education

Master of Business Administration (MBA) -

Georgia Southern University
Statesboro, GA
05.2022

Bachelor of Science (BS) - Psychology

Clark Atlanta University
Atlanta, GA
06.1999

Skills

  • Distribution and logistics
  • Supply chain management
  • Warehouse operations
  • Process optimization
  • Contract negotiation
  • Strategic planning
  • Project management
  • Stakeholder engagement
  • Regulatory compliance
  • Budget oversight
  • Capacity planning
  • Lean methodologies
  • P&L oversight
  • Sourcing strategies
  • Oracle software proficiency
  • Freight management expertise
  • Microsoft Office Suite

Websites

Education Certification

  • Master of Business Administration (MBA), Georgia Southern University, Statesboro, GA, 05/01/22
  • Bachelor of Science (BS), Psychology, Clark Atlanta University, Atlanta, GA, 06/01/99

Software Technology Proficiencies

  • Oracle
  • Freight Manager
  • Office 365
  • Microsoft Office Suite

Timeline

Senior Operations Manager

Amazon
10.2022 - Current

Senior Operation Manager

JB Hunt Transport
10.2012 - 10.2022

Transportation Manager

Iron Mountain
05.2008 - 05.2012

Master of Business Administration (MBA) -

Georgia Southern University

Bachelor of Science (BS) - Psychology

Clark Atlanta University

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Wanakee Lee