WANDEVIA J. CHAPLIN
College Park
Summary
Dedicated and results-driven professional with a proven track record in customer service and operations. Seeking a challenging position as a Corporate Clerical Office Manager where I can leverage my extensive experience in resolving customer issues, optimizing office operations, and fostering positive relationships between clients and the company. Eager to contribute to the organization's success by utilizing my strong communication skills, problem-solving abilities, and commitment to excellence.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Dispatcher
Travel Management Professional Travel Solutions Inc.
01.2022 - Current
- Answered phones and addressed inquiries from Drivers regarding deliveries, route changes, and cancellations.
- Utilized Excel to create and maintain detailed load schedules and routes.
- Dispatched drivers and coordinated delivery routes to ensure timely and efficient service to customers.
- Assisted drivers with daily problems, deliveries, and gaining access to buildings, demonstrating a proactive approach to problem-solving.
- Helped resolve customer disputes promptly and effectively, maintaining positive relationships and ensuring customer satisfaction.
Home Health Care Provider
Live Oak Caregivers
05.2020 - Current
- Provided compassionate care and companionship to patients in their homes, including sitting with patients and offering emotional support.
- Assisted patients with daily activities such as grooming, medication reminders, and meal preparation, ensuring their comfort and well-being.
- Documented patient progress and reported any changes or concerns to healthcare professionals, maintaining accurate records.
- Demonstrated strong organizational skills in managing multiple patient appointments and ensuring timely arrivals.
Prime Delivery Driver
Amazon
05.2020 - Current
- Responsible for optimizing customer satisfaction by transporting and delivering goods, merchandise and/or other items in a safe and timely manner
- Foster an atmosphere of cooperation with my Team Members to ensure that all deliveries are complete and delivered to the correct client.
- Provide excellent customer service by answering questions and handling complaints from clients.
Security Officer
Allied Security
10.2017 - 01.2019
- Vigilantly enforcing established rules and regulations to ensure the safety and security of both people and property.
- Effectively and calmly handling stressful situations, threats and emergencies using sound judgement.
- Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.
- Contributes to team effort by ensuring proper operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques.
Patient Care Technician
Home Nurse Home Health
01.2006 - 01.2008
- Cultivated meaningful relationships of trust and confidence, serving as a sounding board for problems and complaints as well as providing consistently high levels of encouragement at all times.
- Leveraged strong organizational skills to provide critical assistance to multiple patients, ensuring their safety and well-being at all times.
- Delivered meals, administered necessary medications, and tended to wounds and ostomy equipment.
- Seamlessly executed a variety of recordkeeping responsibilities, including the production of reports related to patient wellness and the logging of vital signs.
Certified Patient Care Technician, Office Assistant
GENTIVA HOME HEALTH SERVICE
01.1999 - 01.2001
Education
GED -
Savannah Technical College
Savannah, GA01.2010
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
Certification
- First Aide, 2025-07-20
- CPR, 2025-07-20
Timeline
Dispatcher
Travel Management Professional Travel Solutions Inc.
01.2022 - Current
Home Health Care Provider
Live Oak Caregivers
05.2020 - Current
Prime Delivery Driver
Amazon
05.2020 - Current
Security Officer
Allied Security
10.2017 - 01.2019
Patient Care Technician
Home Nurse Home Health
01.2006 - 01.2008
Certified Patient Care Technician, Office Assistant
GENTIVA HOME HEALTH SERVICE
01.1999 - 01.2001
GED -
Savannah Technical College
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