WARREN ABERNATH

works within system-based work queue to identify activities ready for review.

• Works in various internal selling and project management systems to obtain and verify information related to service requests and to communicate with others involved in the quoting process.

• Sends, receives and responds to questions from Stores and Service Providers related to quote details and escalates issues/questions when appropriate; communicates with others via phone, email and other communication applications.

• When available, adds product and/or promotional information to a quote as well as any additional labor items and associated charges needed to complete the quote not already included.

• Completes quote re figures as needed (e.g., when a customer changes mind on something that affects the scope or cost of a project); includes re figuring quotes based on existing measurements or changing quotes based on new measurements or increased project scope.

• Provides peers and leadership team with relevant and timely information when needed to support their decisions and work activities.

• Provides relevant feedback to Supervisor regarding what is working well and not working with the centralized selling model.

• Provides feedback to Supervisor regarding the process of Stores qualifying customers to help determine gaps in the process.

• Displays a keen understanding of local competitive offerings, recognizing and communicating the advantages of Lowe’s products and services to employees and customers

• Listens to and responds knowledgeably and promptly to customer and employee questions

• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs

• Listens to, identifies, anticipates, and responds to customer needs

• Follows-up with customers to ensure all order and project requirements are satisfactorily met

• Delivering quality customer service while maintaining a store that is clean and safe and stocked with products our customers need.
• Leading and enabling a team of associates to deliver the best possible customer experience in the store.
• I work with Store Leadership to identify approaches and behaviors, then communicate those best practices to the team.

• Providing customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
• Managed installation of PSE. Appliances, Millworks, Cabinets.
• Developed regional sales leading practices and maintained focused to control practices.
• Demonstrated excellent customer service within a defined parameter.

• Coordinated product providers, third party logistics, service providers, and customers.
• Award winning high volume cabinet retail sales.
• Maintained efficient customer service support over a long period of time.

• Managed efficient communication to provide excellent customer service support.
• Managed a high volume of customer calls and direct customer service experience.
• Managed IMS to facilitate the installation process.