- Martial Arts
- Backpacking and Hiking
- Avid Reader
- Marathon Running
- Account Management
Warren Cook
Atlanta,GA
Summary
Experienced automotive industry professional with a strong work ethic and a proven track record of building and nurturing client relationships. Seeking to embark on a new chapter in my career, dedicated to providing exceptional expertise and service to clients. Committed to continuous growth, actively pursuing independent learning opportunities to stay updated on the latest strategies, skills, and technologies. Excited to bring expanded knowledge and capabilities to the next company joined.
Overview
8
8
years of professional experience
Work History
Senior Inventory Account Manager
Dealer Inspire
10.2019 - Current
- Scheduled routine meetings and follow ups with our VIP accounts directly to audit data quality, address concerns, and create strategies for upcoming promotions
- Identified issues, analyzed data provided by third party vendors, and provided solutions to problems directly with clients
- Collaborated with cross-functional teams to ensure seamless work order escalations across multiple different levels of departments
- Maintained compliance with industry standards and regulations following OEM guidelines through diligent record-keeping and documentation practices
- Learned and adapted quickly to new technology and software applications
- Created powerful and dynamic dashboards that allowed increased insight into client business performance
Senior Technical Support Specialist
Dealer Inspire
01.2018 - 10.2019
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support
- Assisted in development of internal knowledge base articles to expedite issue resolution for both peers and customers
- Recorded and maintained relevant notes for each client and work order
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Managed high-volume ticket queues while maintaining exceptional levels of customer service and satisfaction
SEO Specialist
Dealer Inspire
06.2017 - 01.2018
- Managed SEO campaign expenses, estimated monthly costs and reconciled discrepancies to maximize budget.
- Researched, recommended, and implemented changes to website architecture, content and linking to improve SEO positions for target keywords.
- Collaborated with different departments including designers, copywriters and developers, to create effective search marketing campaigns.
- Maintained Google and Bing Webmaster Tools accounts and monitored for crawling and indexing issues.
Education
Associate of Applied Science - Business Administration
Jefferson State Community College
Birmingham, AL01-2016
Skills
- Strategic Planning
- Client Relations
- Project Management Skills
- Communication Skills
- Salesforce
- Analytical Thinking Skills
- Microsoft Excel
- Customer Service Skills
Interests
Timeline
Senior Inventory Account Manager
Dealer Inspire
10.2019 - Current
Senior Technical Support Specialist
Dealer Inspire
01.2018 - 10.2019
SEO Specialist
Dealer Inspire
06.2017 - 01.2018
Associate of Applied Science - Business Administration
Jefferson State Community College
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