Resourceful Human Resources Manager offers employee relations and business management expertise paired with first-rate communication and problem-solving abilities. Strategic and well-rounded professional seasoned in managing and overseeing various aspects of HR. Commended for building trusting relationships within organization to support business needs.
Overview
26
26
years of professional experience
Work History
HR Manager / Senior Project Manager
Sophistiplate LLC
College Park
01.2021 - 05.2025
Responsible for overseeing the work of all office employees to ensure they work productively and meet deadlines for key customers.
Monitoring office supplies and ordering as needed.
Interviewing and training new employees and organizing their employment paperwork.
Respond to time-sensitive messages from upper management, business partners, employees and customers.
I meet daily with the department heads to review new policies, HR topics, and key account projects.
I work with the controller on Payroll, Accounts Payable and Receivables.
Ongoing work on developing recruitment strategies, implementing systems for managing staff, payroll, behavior and onboarding new employees.
Label Specialist / Receptionist
People Plus Solutions Staffing Agency
04.2019 - 12.2020
Kabobs - Label Specialist / Receptionist duties including answering multi line phone system, scheduling truck delivery appointments, receivables, input purchase orders in system, work order confirmations, fresh vegetable order amounts for production.
Working in the label department printing labels for various products, production labels for following week, and learning various aspects of creating labels.
Working with the label standards for FDA and USDA.
Southern States - Special project assignment compile documents to rectify the receivables and payables for an oversea company in a timely manner.
Project was overseen since 2018.
Project needed to be done within 3 weeks for the upcoming audit.
Completion of the project within two weeks.
Organized the account receivables and created a filing system in lapse of high turnover in the accounting department.
Telesales/Customer Service Advocate
Verizon Wireless
08.2013 - 02.2019
Responsible for inbound calls from potential consumers in response to promotional communications.
Also making outbound calls to customers who are eligible for new promotions.
Listening, empathizing, acknowledging concerns and recommend appropriate solutions while promoting our products and services while communicating the value of our offerings.
Team Leader who created filing system for customer follow-ups, organize problem solver with the ability to communicate in a clear, concise manner and listen attentively to others while resolving customer concerns in a timely empathetic manner.
2018 Top Performer of the year
2018 Customer Service Experience Award
Top 5% overall stats
Open New Smart Store Location in 2015
Multiple Sales Awards
Director of Sales
Kelco Management Group
07.2007 - 08.2013
Responsible for distressed properties to increase Sales and Revenue.
Solicited target market segment of Government, Association and SMERF.
Analyzed requirements for function space and catering business to keep in-line with Budget Goals.
46% Increase in Revenue exceeded $2 Million budget
126% Increase over prior year
56% Increase in Revenue exceeded $1.5 Million budget on previous assignment
100% success rate on turning distressed properties
Analyze office operations and procedures to ensure maximum sales productivity.
Complete preparation of accounting documents related to forecasting requirements, preparation of payroll, and inter-departmental notification.
Responsible for new sales accounts while maintaining all other existing top ten on companies target list.
Accounts Payable and Receivable
New Hire Orientation / Benefits Review
P&L review for yearly Budgets
Traveled to Texas Market increased sales by 40%
Managed Renovation installation and saved 25% in cost
Managed 5 Sales Representatives in various markets increasing revenue by 62%
Executive Administrative Assistant
Noble Investment Group
10.1999 - 09.2005
Planned and organized all operational correspondence and activities for the VP/Chief Quality Officer of Noble Investments.
Inclusive in duties were all Human Resource initiatives for positive employee environment: wage survey within labor market, plan in-house meetings, travel, develop filing system.
Recommend procedures to reduce absenteeism and turnover, planned and conducted new employee orientation to foster positive attitude toward company goals - 100% Guest Satisfaction concept.
Built Forecast Spreadsheets and P&L statements
Worked on Capital Projects Goals and Budgets
Designed and implemented Training Programs.
Office Manager
Auto Chlor
Worked with office manager on accounts payable and receivables, labeling chemicals used to produce products for retail/commercial sales, filing system for current customers, and ran office while staff was on vacation.