Hobbies:
- Outdoor Recreation
- Enjoy hobbies that combine physical activity with outdoor exploration
- Hiking
- Camping
- Watching sporting events
Wendell Jackson
Kennesaw
Summary
Experienced IT Professional with 20 Years of Verifiable Achievements. Proven technologist with ability to create and deliver solutions to enable business growth. My past experiences convey a skilled solution driven individual that thrives managing systems, projects, and teams that deliver for a wide range of IT solutions.
Overview
28
28
years of professional experience
1
1
Certification
Work History
CRH Healthcare
06.2023 - Current
- Deploy new hardware, upgrades, and provide end user support for employees utilizing Windows desktop software
- Support, maintain and administer third party applications including EMR, Email, Intranet tools
- Support hosted PBX business phone system
- Provide technical desktop support via remote connection tools
- Provide technical assistance on projects
- Serve as a liaison between internal customers, team, and management in relaying pertinent information concerning internal customer inquiries
- Escalate technical support issues, as appropriate.
Project Support
Highwire
01.2022 - 05.2023
- K End-user Migration Ivanti Management Console for Client Management Install custom agents
- Provide AD system support
- Migrate User data
- Provide client system support
Remote Infrastructure Engineer
Savant Comprehensive Technology Services
09.2021 - 01.2022
- Provide client system support (Win x86, Mac)
- Manage Client Endpoint ConnectWise
- Install custom agents
- Provide AD system support
- Provide 0365 support (Cloud & On-prem)
- Managed multiple projects simultaneously, ensuring timely completion and adherence to budget constraints.
- Improved response times by developing efficient support workflows that ensured quick resolution of customer issues.
Contractor
Atlanta
03.2021 - 09.2021
- Public School District
- Serve as lead asset management specialist for APS Cluster District
- Support the planning, coordination, deployment and collection of student devices
- Install OS images, patches and updates on Chrome, Apple and Windows based devices
- Provide IT support for the pilot Digital Bridge program to deploy 40k student laptops
- Conduct bi-annual inventory for student devices
- Provide direct IT support for District's Information & Instructional Technology Lead.
Senior Engineer
Fiserv, Inc
01.2007 - 01.2021
- Successfully lead project for approximately 250k email migration from Postfix to Cisco Ironport
- Architect/Design high availability production email infrastructure with approximately 50millon monthly successful deliveries with less than 1% failure rate
- Provide production support for revenue impacting transactional email delivery platform
- Create and maintain infrastructure support documentation and Visio design documents
- Establish and maintain ISP relationship
- Manage ISP Feedback Loop programs
- Monitor blacklists and sender reputation
- Investigate and troubleshoot email delivery issues
- Work with Privacy Officer to enforce privacy and compliance (CAN-Spam,HIPAA,SOX)
- Managed MoveIt File Transfer product support approx
- 2 billon yearly revenue processed
- Managed MoveIt Automation (MoveIt Central Back-end scheduler) MoveIt Gateway Solution (Secure Tunnel Solution) 2billon yearly revenue processed
- Participated in Email Governance to ensure best practices regarding email delivery strategies
- Collaborated with several departments for Email Delivery Strategies (Security, Product Mgmt,Network Engineering, Operations)
- Implemented email best practices (SPF records,DKIM,ReverseDNS,DMARC)
- ITIL v3.0 Certified
- Six Sigma Training
- Maintain ISP relationship through professional association MAAWG (Participated in annual conference)
- Maintain support for OpenText RightFax production system.
System Engineer
EDS
01.2001 - 01.2007
- Provided support for 60k user email environment
- Supported users with issue resolution concerning spam/junk emails
- Worked with Bellsouth Security to ensure compliance for inbound and outbound emails for Bellsouth domain (Environment processed 1.7millon inbound emails daily & 300k outbound)
- Created custom rules to identify and stop spam/malware for Bellsouth domain
- Supported and maintained patch levels for Email Sentinel 2000 which is a proprietary version of Turbo Sendmail
- Worked successfully with Bellsouth HR to ensure mail out of 65k Proxy Statements to Bellsouth employees (The mail-out had 93% success rate
- The enterprise operation team was able to save Bellsouth a estimated $50k by identifying failures prior to actual mail-out
- Vendor agreement was priced per email)
- Successfully completed a project within a limited time frame to add additional servers and an x500 directory to the Gateway hosts while also upgrading Email Sentinel
- Worked with team to complete a comprehensive RFP for Spam/Gateway Infrastructure
- During this process we worked with several industry experts such as Gartner and The Meta Group to gather trends and statistics that were used to select a new Gateway solution
- Successfully completed a project to migrate and replace Email Sentinel Solution with Ironmail CipherTrust Solution
- Successfully completed a project with an accelerated timeline to migrate an internal email application in which over 5k Bellsouth systems utilized from HP Openmail to Sun Solaris running Sendmail
- Provided operational support for high volume email application solution
- Provided operational support for Ironmail CipherTrust Gateway.
AIX System Administrator
01.2000 - 01.2001
- Monitor system performance, monitor and increase file system as needed
- Monitor disk storage and increase as needed
- Create file systems, volume groups, and logical volumes
- Create backups (mksysbb), clone production systems
- Load patches and perform software installations
- Create users and groups
- Set-up servers on network and configure TCP/IP
- Provide production support for 8 servers
- Support Tivoli Framework 3.6.3 & Distributed Monitoring
- Ensure Maximum server uptime
- Conducted testing of new software releases in test environment.
AIX System Administrator
01.2000 - 01.2001
- Monitor system performance, monitor and increase file system as needed
- Monitor disk storage and increase as needed
- Create file systems, volume groups, and logical volumes
- Create backups (mksysbb), clone production systems
- Load patches and perform software installations
- Create users and groups
- Set-up servers on network and configure TCP/IP
- Provide production support for 8 servers
- Support Tivoli Framework 3.6.3 & Distributed Monitoring
- Ensure Maximum server uptime
- Conducted testing of new software releases in test environment.
Customer Engineer
IBM
01.1997 - 01.2000
- Provide full-line support for the entire product line, from desktop servers to enterprise servers
- Install and ensure correct connectivity of new RS6000 servers and DASD Machines (Storage and Back-up Devices)
- Perform system upgrades (ie addition of memory, hard drives, CPUs, etc.)
- Provide effective hardware problem resolution to ensure minimal system down time
- Provide system and adapter level Micro-code updates
- Provide support on IBM's Enterprise Storage Server (Shark)
- Completed Multi-Vendor router/hub workshop
- Provide support for Cisco routers, Nortel Networks, and Bay Network hubs and switches
- Provide support for servers in Open Systems Environment
- Provide resolution to complex problems in High Available Environment
- Provided support to the largest AIX shop in the Southeast
- Received several awards for outstanding job performance.
Education
BS - Business Administration
University of South Carolina
05.1993
Skills
- Critical thinking
- Software Proficiency [Windows 2008/2016/2019, Linux Redhat, FreeBSD, Windows 10/11, Cisco IOS & Apple Mac]
- System Administration
- Network Support (LAN, WLAN, & WAN)
- Active Directory
- Production Infrastructure Support
- System integrations
- Network Protocols- TCP-IP, SSL, SSH, DHCP, TLS, VPN, RDP,SFTP
- Problem Solving
- Business Continuity (HA, Redundancy, & Disaster Recovery Designs)
- SMTP Messaging (SPF,DKIM,DMARC)
- IP Addressing and Subnetting
- Troubleshooting and diagnosis
- Network repairs and maintenance
- Access Control
- Network operations
- System Integration
- Cisco wireless routers and switches
- Routing protocols-OSPF, EIGRP, BGP
- Pre-production skills
- Quality assurance
Accomplishments
Cisco Certified Network Associate
Certification
- Cisco Certified Network Associate (CCNA)
- [Network+] [Comptia] [2021 June]
- [AIX System Administrator] [IBM] [2001 March]
- [ITIL v3 Foundations] [ITIL] [2009 May]
- CompTIA Certification
Additional Information
- Accomplishments Achieved 50m monthly successful email deliveries with 2% failure rate through effectively deploying HA Production Email Infrastructure. Documented and resolved delivery issues for Bellsouth Project to Email Proxy Statement which led to a 93% success rate. Collaborated with team of 10+ in the development of PostFix to Cisco IronPort Migration. Achieved 90% or above deliverability rate by implementing best practices and standards with accuracy and efficiency. Resolved production DKIM issue through consumer testing in certification regions and ensuring customer acceptance testing completed on production platforms. Provided support for $2B yearly MFT's by meeting SLA's for operational delivery tasks.
Interests
Timeline
CRH Healthcare
06.2023 - Current
Project Support
Highwire
01.2022 - 05.2023
Remote Infrastructure Engineer
Savant Comprehensive Technology Services
09.2021 - 01.2022
Contractor
Atlanta
03.2021 - 09.2021
Senior Engineer
Fiserv, Inc
01.2007 - 01.2021
System Engineer
EDS
01.2001 - 01.2007
AIX System Administrator
01.2000 - 01.2001
AIX System Administrator
01.2000 - 01.2001
Customer Engineer
IBM
01.1997 - 01.2000
BS - Business Administration
University of South Carolina
Similar Profiles
Bridget Plummer,RN BSNBridget Plummer,RN BSN
Vice President of Operations at CRH HealthcareVice President of Operations at CRH Healthcare
Makayla DixonMakayla Dixon
Certified Medical Assistant / Patient Service Representative at CRH HealthcareCertified Medical Assistant / Patient Service Representative at CRH Healthcare
LUCIA DIM-OLSONLUCIA DIM-OLSON
Medical Assistant at CRH Healthcare LLC (Peachtree Immediate Care)Medical Assistant at CRH Healthcare LLC (Peachtree Immediate Care)
Quentin EdgeQuentin Edge
Outdoor Enthusiast at Academy Sports + OutdoorsOutdoor Enthusiast at Academy Sports + Outdoors
Dannette EstesDannette Estes
Director of Educational Programs (Consultant) at Serva Educational Solutions, LLCDirector of Educational Programs (Consultant) at Serva Educational Solutions, LLC