Wendy Dumas
Cartersville
Summary
Dynamic and results-driven professional with experience at Governors Towne Club, excelling in customer service and team leadership. Proven ability to enhance guest engagement and drive sales through effective appointment scheduling and upselling techniques. Recognized for maintaining high safety standards and fostering a positive environment for both clients and staff.
Overview
4
4
years of professional experience
Work History
Spa Attendant
Governors Towne Club
Acworth
06.2024 - Current
- Ensured safety standards were met during all procedures by adhering to health regulations set forth by state laws.
- Organized retail displays in order to promote sales opportunities within the spa facility.
- Maintained a clean and organized work environment, including restocking supplies and cleaning treatment rooms between appointments.
- Provided excellent customer service to guests of spa, ensuring satisfaction with services received.
- Assisted in the preparation of clients for treatments by providing instructions on how to prepare for a massage or facial.
Organizer
Beta Club
Cartersville
08.2021 - Current
- Provided leadership and guidance to team members in order to achieve project goals.
- Monitored progress of tasks and adjusted as needed to meet objectives.
- Prepared reports on project status updates for senior management review.
Host
Mellow Mushroom
Cartersville
03.2024 - 06.2024
- Demonstrated excellent multitasking abilities while organizing reservations, conducting table visits, and answering phones simultaneously.
- Demonstrated strong problem-solving skills while managing seating arrangements and resolving guest complaints.
- Answered phone calls to take reservations and address guest questions and concerns.
- Supported servers and bussers through high-volume shifts with food running and table clearing.
- Conversed with members and guests in outgoing and friendly manner.
Education
Ph.D. - Criminology
Kennesaw State University
Kennesaw, GA05-2028
High School Diploma -
Cartersville High School
Cartersville, GA05-2025
Skills
- Work Orders
- Appointment Scheduling
- Reception Management
- Sales
- Upselling
- Locker Room Management
- Spa tours
- Linen sorting
- Critical thinking
- Appointment scheduling
- Guest engagement
- Customer service
- Team building
- Team leadership
Community Service
Organizer, Beta Club, Cartersville, GA, 08/01/21, Present, Provided leadership and guidance to team members in order to achieve project goals., Monitored progress of tasks and adjusted as needed to meet objectives., Prepared reports on project status updates for senior management review.
Languages
Spanish, Conversational
Affiliations
- Volunteer at events at Governors Towne Club
- Volunteer to tutor students
Accomplishments
- Honor Graduate at Cartersville High School
- Beta Club Member at Cartersville High School
- Debate Team at Kennesaw State University
Languages
English
Professional
Timeline
Spa Attendant
Governors Towne Club
06.2024 - Current
Host
Mellow Mushroom
03.2024 - 06.2024
Organizer
Beta Club
08.2021 - Current
Ph.D. - Criminology
Kennesaw State University
High School Diploma -
Cartersville High School
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