Wendy Garcia
Dalton
Summary
Assistant with solid foundation in customer service and bilingual communication, offering 5 years of experience in enhancing client satisfaction and operational efficiency. Demonstrates strengths in team collaboration, time management, and complex problem solving, contributing to improve service delivery and customer retention. Aspired to leverage organizational skills and attention to detail in a dynamic environment, enhancing team performance and a client relationships.
Overview
5
5
years of professional experience
Work History
Receptionist
Highland Rivers Health
Dalton, GA
09.2025 - Current
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted in maintaining confidentiality of patient records in compliance with HIPAA regulations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Caregiver/Person
Caregiver Services Inc
Dalton, GA
02.2023 - 07.2025
- Provided compassionate daily care for elderly family member, including assistance with bathing, dressing, and mobility support.
- Managed medications schedules and coordinated medical appointments.
- Prepared nutritional meals and ensured dietary needs were met.
- Maintained a clean and safe home environment.
Assistant
COUNTRY Financial
Dalton, GA
08.2024 - 05.2025
- Answering incoming calls and directed as needed
- Process customer payments and input data into system
- Collect and file customer information accurately
- Provided expectations client service, fostering trust, which led to strengthened client relationship and increased satisfaction
Server/Cashier
Curts Restaurant
Dalton, GA
08.2022 - 05.2023
- Managed customers orders and payments, enhancing service speed and accuracy.
- Resolved customers issues promptly.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment
- Maintained cleanliness and organization, contributing to a welcoming dining atmosphere.
Cashier
Zaxby's
Dalton, GA
04.2021 - 08.2022
- Processed transactions swiftly, enhancing customer satisfaction and reducing wait times.
- Maintained accurate cash drawer, ensuring daily financial integrity and accountability
- Collaborated with team to streamline operations, resulting in improved service efficiency.
- Resolved customer inquiries effectively, fostering positive relationships and repeat business.
Education
High school diploma - undefined
Dalton High School
Dalton, GA05.2023
Skills
- Customer service
- Communication skills
- Time management
- Bilingual
- Organizational Skills
- Adaptability
- Time Management
- Problem Resolution
- Customer Advocacy
Timeline
Receptionist
Highland Rivers Health
09.2025 - Current
Assistant
COUNTRY Financial
08.2024 - 05.2025
Caregiver/Person
Caregiver Services Inc
02.2023 - 07.2025
Server/Cashier
Curts Restaurant
08.2022 - 05.2023
Cashier
Zaxby's
04.2021 - 08.2022
High school diploma - undefined
Dalton High School