Wendy Marriott

• Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
• Evaluated employee performance regularly, providing constructive feedback for improvement when necessary.
• Bolstered revenue by identifying new revenue streams and optimizing existing services.
• Developed strong rapport with members, fostering a sense of community within the club.
• Fostered a positive work environment among staff members through team-building activities and open communication channels.
• Streamlined club operations through effective staff scheduling, task delegation, and resource allocation.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Interceded between employees during arguments and diffused tense situations.

Scheduled employees for 3 department's. Ordered supplies, food and worked in each department when needed.

To ensure team is properly prepared for their demo's. Scheduling, maintaining a hospital clean area and training new Club Supervisor's .

• Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
• Developed strong rapport with members, fostering a sense of community within the club.
• Fostered a positive work environment among staff members through team-building activities and open communication channels.
• Maintained an inviting atmosphere within the club facilities, ensuring cleanliness and orderliness at all times.
• Set high standards for quality service delivery while empowering employees to take ownership of their roles.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
• Interceded between employees during arguments and diffused tense situations.

• Delivered exceptional customer service by proactively addressing attendee concerns and providing prompt resolutions.
• Enhanced attendee engagement by designing interactive and immersive event experiences.
• Implemented innovative marketing strategies to increase event visibility and attendance rates.
• Facilitated smooth registration process by implementing user-friendly software systems catering specifically towards participants'' needs.
• Demonstrated strong crisis management skills by addressing unforeseen challenges during events promptly and devising effective contingency plans in case of any disruptions.
• Led a team of event specialists in executing successful events, fostering collaboration and efficiency among team members.