Wendy Rowland
Covington
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Piedmont Newton Hospital
03.2023 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
Certified Nursing Assistant
Staff Health Agency
03.2021 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Travel CNA
Flagstar Nursing Agency
08.2022 - 04.2023
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Medical Assistant
Peachtree Immediate Care
09.2021 - 01.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Travel CNA
RMV Workforce
04.2021 - 09.2021
- Developed strong rapport with patients through empathetic listening skills and effective communication techniques that eased anxiety during transitions between facilities.
- Demonstrated strong clinical skills in various settings, including hospitals, rehabilitation centers, long-term care facilities, and private homes.
- Exhibited strong organizational skills by efficiently managing workloads in fast-paced environments with minimal supervision.
- Responded quickly and calmly in emergency situations.
- Maintained accurate and detailed documentation of patient information, ensuring compliance with facility policies and regulations.
Dialysis Technician
DaVita
04.2020 - 05.2021
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Maintained a clean and safe environment through diligent adherence to infection control protocols.
- Promoted health education among patients, offering guidance on dietary restrictions and self-care strategies related to kidney disease management.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
Lead Medication Aide
The Glen at Lake Oconee
04.2015 - 05.2020
- Simplified the documentation process for medication administration, resulting in increased efficiency and reduced transcription errors.
- Maintained accurate records of controlled substances according to state regulations while also implementing security measures that reduced diversion risks.
- Mentored new Medication Aides, sharing best practices for safe and effective drug administration to enhance overall team performance.
- Reduced medication errors through thorough staff training and consistent monitoring of medical records.
- Assisted in reviewing prescription orders for potential drug interactions or contraindications, promoting patient safety and minimizing adverse reactions.
- Collaborated with healthcare team members to develop individualized care plans for patients, ensuring accurate and timely medication administration.
- Streamlined communication between nursing staff and pharmacy, reducing delays in medication delivery and promoting prompt therapy initiation.
- Provided exceptional patient care, addressing concerns and answering questions about medications to ensure optimal treatment outcomes.
Education
High School Diploma -
Greene County High School
Greensboro, GA06.2005
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Basic life support
- Infection control standards
- Blood glucose monitoring
- Infection control
- Phlebotomy techniques
- Professional bedside manner
- Patient education
- EKG interpretation
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- First Aid Certification - American Red Cross or American Heart Association.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Timeline
Patient Care Technician
Piedmont Newton Hospital
03.2023 - Current
Travel CNA
Flagstar Nursing Agency
08.2022 - 04.2023
Medical Assistant
Peachtree Immediate Care
09.2021 - 01.2022
Travel CNA
RMV Workforce
04.2021 - 09.2021
Certified Nursing Assistant
Staff Health Agency
03.2021 - Current
Dialysis Technician
DaVita
04.2020 - 05.2021
Lead Medication Aide
The Glen at Lake Oconee
04.2015 - 05.2020
High School Diploma -
Greene County High School
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