Wendy Weaver
Dacula
Summary
Dynamic Banking Assistant at TTEC with a proven track record in enhancing customer satisfaction and streamlining account processes. Skilled in cash handling and loan processing, I fostered client loyalty through exceptional service and attention to detail, successfully increasing new accounts and maintaining compliance with regulatory standards.
Overview
2022
2022
years of professional experience
Work History
Banking Assistant
TTEC
- Managed customer service inquiries and pinpointed and implemented proper path to resolution.
- Managed high-volume transactions accurately, ensuring minimal discrepancies in daily reconciliations.
- Imaged banking and loan documents, created computerized placeholders and built comprehensive electronic credit files.
- Provided exceptional customer service, contributing to a positive reputation for the bank.
- Supported branch operations by maintaining compliance with internal policies and regulatory requirements.
- Assisted customers with various online banking inquiries ensuring seamless user experience.
- Successfully resolved customer complaints promptly and professionally, preserving client loyalty and trust in the institution.
- Streamlined account opening processes for faster service, resulting in increased new accounts.
- Advised customers of products and services and assisted bankers in delivering superior customer service.
- Maintained strict confidentiality of client information, upholding the bank''s privacy standards.
- Enhanced customer satisfaction by providing efficient and accurate banking services.
- Assisted clients with loan applications, successfully securing funding for their needs.
- Educated customers on online banking and mobile banking applications.
- Cross-sold credit cards, loans and other bank products.
- Handled various accounting transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
Cafe Manager
Gwinnett County Schools
08.1997 - 03.2021
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
- Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
- Maximized profitability through cost control measures, including mindful purchasing decisions and labor management.
- Worked closely with kitchen staff to ensure menu items were prepared efficiently while maintaining quality standards.
- Expanded menu offerings to cater to diverse dietary preferences, enhancing overall customer satisfaction rates.
- Fostered a positive work environment through open communication channels and collaborative problem-solving approaches.
- Developed and implemented strategies to promote cafe products and increase sales.
- Streamlined cafe operations for increased efficiency and reduced waste, with thorough inventory management.
- Implemented energy-saving measures, reducing operating costs while promoting sustainability.
- Purchased food and cultivated strong vendor relationships.
- Coordinated with catering staff to deliver food services for special events and functions.
Education
High School Diploma -
Dacula High School
Dacula, GA08.1997
Skills
- Teller transactions
- Credit analysis
- Account servicing
- Loan processing
- Customer service
- Honest and dependable
- Customer Service-oriented
- Attention to detail
- Cash handling and management
- Bank deposits
- Team leadership
- Exceptional customer service
- Pleasant and personable
Timeline
Cafe Manager
Gwinnett County Schools
08.1997 - 03.2021
Banking Assistant
TTEC
High School Diploma -
Dacula High School
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