Wendy White
Jefferson
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
32
32
years of professional experience
1
1
Certification
Work History
MOA
NGPG GENERAL SURGERY
Bethlehem
03.2024 - Current
- Manage patient scheduling and appointment coordination efficiently.
- Maintain electronic health records with meticulous attention to detail.
- Support team members by providing necessary resources and information promptly.
- Developed and maintain filing systems for easy access to important documents.
- Answer incoming calls, respond to emails, faxes and other inquiries from patients.
- Handle confidential information with discretion and integrity.
- Maintain front desk to provide a positive first impression.
- Maintain positive working relationship with fellow staff and management.
- Coordinate patient referrals to ensure timely access to specialized care.
- Schedule appointments and follow-ups for patients.
- Verify insurance eligibility and coverage for services.
Production Operator
Sk Battery
01.2023 - 03.2024
- Inspected final products to assess compliance with quality standards and established tolerances.
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Prepared machines for daily use by calibrating and performing preventive maintenance.
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Loaded supplies into machines by hand or by hoist.
Assistant Manager
Sams Club
02.2020 - 12.2022
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Store Team Lead
Ollie’s Bargain Outlet
10.2018 - 08.2020
- Plan and prepare workflow schedules and delegating tasks for 17 team members
- Enforce company policies and procedures to strengthen operational standards across departments
- Direct and lead employees, supervising activities to drive productivity and efficiency
- Implementing training processes for newly hired employees and supervise department managers
- Count cash drawers and make bank deposits
- Update store pricing, signage and merchandising based on current promotions
- Oversee inventory management with cycle counts, audits and shrinkage control
- Hire, train and manage a team of 17 associates, including evaluating performance and enforcing disciplinary actions
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels
- Reorganized sales floor, changing product out to optimize customer flow and improve product visibility
- Address customer inquiries and resolve complaints
- Oversee annual store budget, working closely with corporate and financial departments on reporting and payroll.
Assistant Manager
Walmart
01.2002 - 01.2018
- Recruited, interviewed and hired individuals who would bring passion and dedication to the positions at hand
- Handled scheduling duties to ensure that the store was properly staffed at all times
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Followed merchandising guidelines to present visually appealing displays
- Worked with the management team to implement to the proper division of responsibilities
- Monitored security and handled incidents in a calm and professional manner
- Prioritized helping customer over completing other routine tasks in the store
- Cleaned and organized the store, including the checkout desk and displays
- Responded to customer questions and requests in a prompt and efficient manner
- Priced merchandise, stocked shelves and took inventory of supplies
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Completed all daily tasks and special assignments with and efficient and quality-driven approach
- Communicated clear expectations and goals to each associate
- Answered customer telephone calls promptly and in an appropriate manner
- Responded to customer concerns with friendly and knowledgeable service
- Assigned work to team members based on company needs, personal strengths and job knowledge
- Stocked and replenished merchandise according to store merchandising layouts
- Operated a cash register for cash, check and credit card transactions while also balancing the accounting office, deposits and cash deliveries.
Production Worker
Superior Pants
01.1995 - 01.2001
- Responsible for achieving production requirements
- Kept work areas clean and neat
- Read and followed standard operating procedures
- Organized work to meet demanding production goals.
Cashier
Arby’s
01.1994 - 01.1995
- Provided friendly and attentive service
- Followed all safety and sanitation policies when handling food and beverage to uphold proper heath standards
- Ran frontline register and drive thru
- Handled money, balanced tills and processed credit card payments.
Education
Lanier Technical College
GED
Oakwood, GASkills
- Skills & Abilities
- Training
- Inventory Management
- Inventory
- Team Building
- Merchandising
- Recruiting
- Sales
- Retail Management
- Cash Handling
- Food handling
- Customer Service
- Scheduling
- Assembly and Production
- Machine Operation
- Customer Satisfaction
- Patient scheduling
- Electronic health records
- Insurance verification
- Team leadership
- Document filing systems
- Effective communication
- Attention to detail
- Time management
- Excellent communication
- Verbal communication
Certification
- BASIC LIFE SUPPORT (CPR & AED)
Timeline
MOA
NGPG GENERAL SURGERY
03.2024 - Current
Production Operator
Sk Battery
01.2023 - 03.2024
Assistant Manager
Sams Club
02.2020 - 12.2022
Store Team Lead
Ollie’s Bargain Outlet
10.2018 - 08.2020
Assistant Manager
Walmart
01.2002 - 01.2018
Production Worker
Superior Pants
01.1995 - 01.2001
Cashier
Arby’s
01.1994 - 01.1995
Lanier Technical College
GED