Wendy Yates

• Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
• Increased case acceptance rates through persuasive presentation of treatment options and benefits.
• Explained treatment choices to patients and helped determine best options.
• Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
• Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.

Head of all front office procedures, bookkeeping and human resources.

Responsible for all accounts receivable/payable and all banking procedures.

Head of inventory control.

Head of payroll.

Responsible for EOM reconciliation.

Responsible for all written and verbal communication with credit card companies.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.