Wendy Kevins Antoine
Oakwood
Summary
Dynamic customer service and sales professional with a proven track record at Dial America, excelling in problem resolution and active listening. Recognized for enhancing client satisfaction and consistently exceeding sales quotas through strategic planning and effective communication. Proficient in Microsoft Excel, driving results and fostering strong client relations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Dial America
02.2022 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Sales Representative
Aptive Environmental
03.2019 - 01.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Education
Bootcamp - Software Sale Representative
Generation
Ga03-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Microsoft Excel
- Client relations
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Certification
- Adobe Certified Expert (ACE) – Adobe Systems Incorporated.
- Oracle Service Cloud Cross-Channel Contact Center Certified Implementation Specialist - Oracle.
- HubSpot Sales Software Certification – HubSpot Academy.
Languages
English
Full Professional
French
Native or Bilingual
Haitian Creole
Native or Bilingual
Timeline
Customer Service Representative
Dial America
02.2022 - 02.2023
Sales Representative
Aptive Environmental
03.2019 - 01.2022
Bootcamp - Software Sale Representative
Generation
Similar Profiles
Janinya JohnsonJaninya Johnson
Customer Service Representative at Dial AmericaCustomer Service Representative at Dial America
Daniel RobertsDaniel Roberts
Inbound/Outbound Call Center Agent at Dial AmericaInbound/Outbound Call Center Agent at Dial America
Essence FyfeEssence Fyfe
Customer Service Representative at Dial AmericaCustomer Service Representative at Dial America