- Backpacking
- Rock Climbing
- Horseback Riding
- Volunteering
- Outdoor Recreation
- Hiking
- Camping
- Swimming
- Reading
- Acting and Theater
- Strategy Games
Wesley Van Leuven
Rome
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Cookout. Proven ability to enhance guest experiences through effective communication and problem-solving. Trained lifeguards in safety protocols, demonstrating leadership and a commitment to team success. Proficient in first aid, ensuring a safe environment for all.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front of House Employee
Cookout
808 Martha Berry Blvd NE, Rome, GA 30165
02.2024 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Demonstrated adaptability when dealing with unforeseen challenges such large group arrivals without any notice.
Head Lifeguard
Lawrence Preserve
127 Winding Rd SW, Rome, GA 30165
05.2022 - 08.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Trained and managed team of lifeguards on pool safety and risk management protocols.
- Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
- Enhanced swimmer safety by enforcing pool rules and regulations consistently.
- Cooperated fully with manager to identify areas of concern and ascertain reliable methods for remediation.
- Advanced personal professional development participated in advanced lifesaving courses, such American Red Cross Lifeguard Instructor certification course.
- Assisted in developing, implementing and monitoring pool safety policies to reduce hazards.
Education
No Degree - Pre-Med
Rome High School
Rome, GA01-2025
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Positive demeanor
- Multitasking and organization
- Professional appearance
- First aid training
- Time management
- Clear communication
- Social perceptiveness
- Critical thinking
Accomplishments
- Achieved the rank of Eagle Scout by completing all previous rank requirements with accuracy and efficiency.
Certification
- CPR/AED Certified (Red Cross)
- Lifeguard Certified (Red Cross)
- Eagle Scout Certified (BSA)
- YPT Adult certified (BSA)
Interests
Timeline
Front of House Employee
Cookout
02.2024 - Current
Head Lifeguard
Lawrence Preserve
05.2022 - 08.2024
No Degree - Pre-Med
Rome High School