Whitley Walls
Jesup
Summary
Highly motivated and committed Nationally Registered Certified Medical Assistant. Professional with strong background in customer service and inventory management, prepared for this role. Skilled in maintaining accurate records, managing stock, and ensuring efficient operations. Focused on team collaboration and adapting to changing needs to achieve results. Reliable and flexible, with commitment to providing excellent customer experiences.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Clicklist Lead
Kroger
- Trained new team members by relaying information on company procedures and safety requirements
- Coached team members in techniques necessary for the job task
- Worked different stations to provide optimal coverage and meet production goals
- Evaluated employee skills and knowledge regularly, training and mentoring
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
Chronic Care Manager
TimeDoc Health
08.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Assessed clients and developed plans to meet needs.
Medical Assistant
Ankle and Foot Associates
10.2023 - Current
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Inspected equipment to ensure proper working order prior to use on patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Organized patient charts before each day's clinic sessions began.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Certified Medical Assistant / Phlebotomist
West Cancer Center and Research Institute
03.2021 - 09.2023
- Ensured proper sanitation and cleaning of equipment and work areas were completed between patients.
- Maintained strict adherence to HIPAA standards to protect patient information
- Ensured compliance with laboratory protocols and regulations when collecting and preparing specimens
- Explained and prepared patients for treatments and protocols
- Administered injections under the direction of a physician or nurse practitioner.
- Provided support to physicians during consultations by recording patient histories accurately and documenting treatment plans accordingly.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
Education
Medical Assistant / Phlebotomist Diploma -
Concorde Career College
Memphis, Tn05.2021
High School Diploma -
Columbus High School
Columbus, Ms05-2014
Skills
- CPR Certified
- Injections / venipuncture
- Patient triage / vital signs
- Medical Terminology
- OSHA / HIPAA Compliance
- EKG / Clerical skills
- Patient Phone Calls
- Obtaining Medical Records
- Knowledgeable of EMR and Microsoft systems
- Assist physician with physical exams, treatment and procedures
- Verify patient information / medications
- Answer phone calls / respond to emails
- BHI / CCM / RPM trained
- HIPAA Compliance
- Procedure Assistance
- Data Entry
- Phlebotomy
- Patient Flow Management
- Medical Billing
- Patient Scheduling
- Medical terminology knowledge
- Medical Procedures
- Wound care and irrigation
- Lab equipment calibration
- Team management and supervision
- Analytical decision-making skills
- Professional Bedside Manner
- First Aid
- Proper sterilization techniques
- Patient skin and nail care
- Human anatomy and physiology
Certification
- NRCMA - Nationally Registered Certified Medical Assistant
- CPR
Contact
GA
Education
Columbus, Ms,Memphis, Tn
References
References available upon request.
Timeline
Chronic Care Manager
TimeDoc Health
08.2024 - Current
Medical Assistant
Ankle and Foot Associates
10.2023 - Current
Certified Medical Assistant / Phlebotomist
West Cancer Center and Research Institute
03.2021 - 09.2023
High School Diploma -
Columbus High School
Clicklist Lead
Kroger
Medical Assistant / Phlebotomist Diploma -
Concorde Career College
Similar Profiles
Robert SovernRobert Sovern
Front End Supervisor at KrogerFront End Supervisor at Kroger
Amanda CoganAmanda Cogan
Inventory Control Supervisor at KrogerInventory Control Supervisor at Kroger
Georgio MiddletonGeorgio Middleton
Delivery Driver at KrogerDelivery Driver at Kroger