WHITNEY CHEDDA
Snellville
Summary
Dedicated healthcare and customer service professional with a track record in financial services and patient care. Skilled in medical billing, insurance verification, and administrative support, with extensive knowledge of healthcare administration and EMR systems. Strong problem-solving abilities and effective communication ensure compliance with HIPAA regulations and a commitment to exceptional patient service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Financial Representative
Advanced Urology
11.2023 - Current
- Review patient bills for accuracy and explain cost breakdowns to patients.
- Verify insurance coverage, calculate patient copays and deductibles.
- Assist patients in applying for financial assistance programs.
- Process patient payments, set up payment plans, and manage collections.
- Maintain accurate patient financial records in compliance with HIPAA regulations.
- Provide clear and empathetic communication regarding billing concerns.
Patient Care Technician
Northside Hospital
03.2023 - 09.2024
- Measured and recorded vital signs, reporting changes to nursing staff.
- Assisted patients with personal hygiene, mobility, and daily living activities.
- Provided emotional support and addressed patient concerns with compassion.
- Ensured a clean and safe environment by adhering to infection control protocols.
- Transported patients to medical appointments and procedures.
- Maintained accurate documentation and collaborated with healthcare teams.
Catering Associate
Northside Hospital
04.2022 - 02.2023
- Delivered patient meals following prescribed dietary restrictions.
- Ensured cleanliness of food stations and maintained health standards.
- Communicated patient food concerns dietitians and supervisors.
- Documented messages and relayed patient dietary needs accordingly.
Personal Care Aide
All Health Care
09.2017 - 03.2022
- Assisted with household tasks, including cleaning and laundry.
- Accompanied clients to medical appointments and errands.
- Monitored medication schedules and ensured adherence.
- Prepared nutritious meals according to dietary needs.
Medical Billing and Records Associate
New York Cardiology
09.2008 - 10.2013
- Processed and submitted medical claims using EMR systems.
- Managed outstanding patient accounts and insurance claims.
- Initiated and followed up on insurance appeals when necessary.
- Maintained patient records in strict compliance with HIPAA regulations.
- Coordinated medical documentation for a team of 10 cardiologists.
Education
High School Diploma - Medical Science Program
Midwood High School
Brooklyn, NYCertification Through CBSPD - Sterile Processing Technician
SPCI
Florida City, FL03.2026
Skills
- Medical Billing & Coding: CPT, ICD-10, HCPCS, insurance claims processing
- Electronic Medical Records: eCW, data entry, and patient account management
- Financial Assistance & Payment Processing: Patient billing, insurance verification, collections
- Customer Service & Communication: Strong interpersonal skills, problem-solving, and empathetic patient interactions
Certification
- Basic Life Support (BLS) Certification – American Heart Association (2024-06)
- Georgia State Certified Nursing Assistant (CNA) – New Beginnings CNA, Stone Mountain, GA (2022-04)
Timeline
Patient Financial Representative
Advanced Urology
11.2023 - Current
Patient Care Technician
Northside Hospital
03.2023 - 09.2024
Catering Associate
Northside Hospital
04.2022 - 02.2023
Personal Care Aide
All Health Care
09.2017 - 03.2022
Medical Billing and Records Associate
New York Cardiology
09.2008 - 10.2013
High School Diploma - Medical Science Program
Midwood High School
Certification Through CBSPD - Sterile Processing Technician
SPCI