Whitney Chesir
Lawrenceville
Summary
Customer-driven flight attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Renowned for delivering best-in-class customer service and top-notch friendliness. Possesses strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Proactive and goal-oriented professional excelling in time management and problem-solving. Reliability and adaptability, coupled with swift capacity to learn and apply new skills, make an asset to any team. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Flight Attendant
JetBlue Airlines
01.2024 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Customer Service Representative
Frontier Airlines
10.2022 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Healthcare Customer Service Representative
SHANNON HOMECARE
07.2021 - 09.2022
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
Guest Service Representative
Captain D's Seafood Kitchen
03.2015 - 12.2019
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Education
AMERICAN HEALTHCARE ACADEMY
Englewood, CO 01.2023 - 5 2024
BBA -
American InterContinental University
Schaumburg, IL06.2019
Skills
- Customer Service
- Strong Work Ethic
- First Aid
- Reliability and punctuality
Accomplishments
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Certification
CPR/BLS/FIRST AID
Timeline
Flight Attendant
JetBlue Airlines
01.2024 - Current
AMERICAN HEALTHCARE ACADEMY
01.2023 - 5 2024
Customer Service Representative
Frontier Airlines
10.2022 - 09.2023
Healthcare Customer Service Representative
SHANNON HOMECARE
07.2021 - 09.2022
Guest Service Representative
Captain D's Seafood Kitchen
03.2015 - 12.2019
BBA -
American InterContinental University
CPR/BLS/FIRST AID
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