Whitney McNair
Atlanta
Summary
Healthcare professional prepared for role in phlebotomy with strong foundation in patient care and specimen collection. Proven track record of handling blood draws and maintaining high standards of hygiene. Known for excellent teamwork and ability to adapt to changing clinical needs, ensuring consistent results and patient satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
PRN Phlebotomist
Martin General Hospital
10.2024 - 10.2025
- Collected blood samples using proper techniques to ensure patient safety and comfort.
- Maintained accurate patient records in electronic health systems for efficient tracking and reporting.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Communicated effectively with patients to explain procedures and address concerns promptly.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
Customer Service Representative
DeKalb County Tax Commissioner’s Office
06.2023 - 10.2024
- Resolved customer inquiries regarding tax assessments and billing processes.
- Assisted in processing property tax payments and maintaining accurate records.
- Educated taxpayers on available relief programs and deadlines.
- Collaborated with team members to improve service delivery and response times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Floor Team Member
Footlocker, Footlocker
12.2020 - 01.2023
- Assisted customers in selecting products, enhancing overall shopping experience.
- Maintained visual merchandising standards to optimize store presentation.
- Processed transactions accurately and efficiently at point-of-sale systems.
- Collaborated with team members to achieve daily sales goals and maximize productivity.
Intern
DeKalb County Commissioner’s Office
06.2019 - 07.2019
- Assisted in drafting community outreach materials to enhance public engagement and awareness.
- Coordinated logistics for local events, ensuring seamless execution and participant satisfaction.
- Conducted research on policy initiatives, contributing valuable insights to support decision-making processes.
- Managed office communications, improving information flow between departments and stakeholders.
Education
Bachelor of Science - Biology
Albany State University
Albany, Georgia, GA05-2023
Skills
- Venipuncture
- Order of draw
- Patient care
- Butterfly needle technique
- Specimen handling
- Critical thinking
- Client relations
- Active listening
- Customer service
- Specimen handling
Certification
- Certified Phlebotomy Technician, A Breath of Fresh Air - Certification #W8S3K5P6
Timeline
PRN Phlebotomist
Martin General Hospital
10.2024 - 10.2025
Customer Service Representative
DeKalb County Tax Commissioner’s Office
06.2023 - 10.2024
Floor Team Member
Footlocker, Footlocker
12.2020 - 01.2023
Intern
DeKalb County Commissioner’s Office
06.2019 - 07.2019
Bachelor of Science - Biology
Albany State University