Whitney Patrick
Atlanta
Summary
Proven track record of enhancing customer satisfaction and streamlining claims processes at State Farm through exceptional claims processing and decision-making skills. Excelled in fast-paced environments, achieving top performance metrics. Expert in policy interpretation and Microsoft Office, with a keen ability to organize work efficiently.
Overview
2026
2026
years of professional experience
Work History
Claim Associate
State Farm
08.2021 - Current
- Consistently met or exceeded performance metrics in key areas such as accuracy, timeliness, and customer satisfaction ratings.
- Managed a high volume of claims efficiently by prioritizing tasks in a fast-paced environment.
- Assisted customers in filing accurate claims, providing clear instructions on requirements and documentation needed for successful submissions.
- Maintained comprehensive knowledge of insurance products and regulations to provide informed guidance during the claims process.
- Led team huddles and was selected to present on specific topics.
- Mentored other CAs on my team and section
- Received several recognition rewards
Shippin Clerk
Dicks Sporting Goods Distribution Center
06 2017 - 06 2021
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
- Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Maintained accurate inventory records through Excel, ensuring seamless order processing and shipment tracking.
- Lead team meetings for the department
- Lead over inventory
Receiving Clerk
Walmart
01.2015 - 04.2017
- Regularly reviewed invoices and double-checked orders.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
- Assisted in inventory control efforts by participating in routine cycle counts, ensuring accurate stock levels at all times.
Education
High School Diploma -
Penn Foster High
Atlanta, GA05.2011
Bachelor Business Administration -
Georgia State University
05.2028
Skills
- Claims Processing
- Policy Interpretation
- Data entry proficiency
- Microsoft Office
- Decision-Making
- Documentation skills
- Organizing and Prioritizing Work
- Excellent administrative abilities
- Excel
- Mentor
- Claims
Accomplishments
Micro Badge in Certified System Admin
Timeline
Claim Associate
State Farm
08.2021 - Current
Receiving Clerk
Walmart
01.2015 - 04.2017
Shippin Clerk
Dicks Sporting Goods Distribution Center
06 2017 - 06 2021
High School Diploma -
Penn Foster High
Bachelor Business Administration -
Georgia State University
Similar Profiles
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Bethany GandyBethany Gandy
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm
Blake EnosBlake Enos
Underwriting Service Assistant at State FarmUnderwriting Service Assistant at State Farm
Hadiya HullHadiya Hull
Claims Adjuster at State FarmClaims Adjuster at State Farm
Ke'Antra SmothersKe'Antra Smothers
Security Officer at Allied UniversalSecurity Officer at Allied Universal