Whitney Ringer
Rome
Summary
Dynamic Juvenile Probation and Parole Specialist II with extensive experience at the Department of Juvenile Justice. Proven expertise in crisis intervention and team leadership, successfully enhancing program development and case management. Adept at fostering positive relationships and driving performance evaluations, ensuring compliance and safety in high-stakes environments. Energetic professional equipped to handle demanding workloads covering regular and special events programming. Works smoothly at all levels to meet creative, technical and operational goals. Excels at promotions and materials management.
Overview
14
14
years of professional experience
1
1
Certification
Work History
JUVENILE PROBATION AND PAROLE SPECIALIST II
DEPARTMENT OF JUVENILE JUSTICE
09.2022 - Current
- A Juvenile Probation/Parole Specialist II (JPPS II) provides supervision, supportive counseling, case management and general treatment services to juvenile offenders in a field services setting.
- Nonetheless, a basic set of juvenile probation functions includes: intake screening of cases referred to juvenile and family courts, predisposition or presentence investigation of juveniles, and court-ordered supervision of juvenile offenders.
- Interviews, hires, directs, trains, evaluates the performance of, and when necessary, disciplines and discharges employees.
- Oversees supervisors, probation officers, and cadets per shift to ensure they are following the policies and procedures for the department, while dealing with juveniles daily.
CUSTOMER SERVICES REPRESENTATIVE/ ATX SUPPORT (TAX SOFTWARE)
CCH (AEROTEK STAFFING AGENCY)
10.2015 - Current
- Attracts potential customers by answering product and service questions, suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
ASSISTANT ADMINISTRATOR
FIRST BAPTIST CHURCH
10.2012 - Current
- Supervise employees as well work with them to assist clients.
- Accurately entered information on clients in the computer system.
- Prepared and assist clients with their daily and weekly goals.
- Filed and organized documents for client’s personal records.
CORRECTIONAL LIEUTENANT
DEPARTMENT OF JUVENILE JUSTICE
07.2021 - 09.2022
- Interviews, hires, directs, trains, evaluates the performance of, and when necessary, disciplines and discharges employees.
- Identifies training needs and provides guidance and training to staff.
- Directs and monitors facility security functions and activities to maintain the safety and security of youth.
- Plan, manage, and implement safety and security operations for daily shift and regular business operation.
- Manage the design, development, implementation and maintenance of complaint emergency management plans and enforcing our policies as well as Local Operation Policies.
- Oversees supervisors, correctional officers, and cadets per shift to ensure they are following the policies and procedures for the department, while dealing with juveniles daily.
- Performs crisis response, containment, and intervention in emergencies.
CORRECTIONAL OFFICER (SERGEANT)
DEPARTMENT OF JUVENILE JUSTICE
07.2018 - 07.2021
- Transporting inmates to and from court hearings, medical facilities, classes or recreational activities.
- Patrolling correctional facility to ensure it is clean, secure, and well-maintained.
- Supervising inmates throughout the day, including meal time and recreational time.
- Completing daily reports.
- Completing incident reports when violence or disorder erupts.
- Providing intensive security for juveniles with higher risk or security status.
- Enforcing the rules and regulations of the correctional facility.
- Reporting breaches of security or inappropriate behavior to supervisors.
- However, beyond general security and supervision, juvenile correctional officers also often engage in: Working with therapeutic teams to facilitate group discussions and counseling sessions.
- Teaching juvenile offenders basic life skills, problem-solving skills, rehabilitative skills and behavioral management.
- Observing and recording the progress of juvenile offenders and reporting it to supervisors.
- Observing and recording mental and physical health and behavioral concerns of juvenile offenders and reporting it to supervisors.
- Following medical orders and dispensing medication to juvenile offenders.
- Providing vocational counseling and providing counseling referrals to juveniles and their families.
HUMAN RESOURCE/ CUSTOMER CARE MANAGER
TRANSDEV
05.2016 - 08.2018
- Manage over 120 employees.
- Develop and implement HR strategies and initiatives aligned with the overall business strategy.
- Bridge management and employee relations by addressing demands, grievances or other issues.
- Manage the recruitment and selection process.
- Support current and future business needs through the development, engagement, motivation and preservation of human capital.
- Develop and monitor overall HR strategies, systems, tactics and procedures across the organization.
- Nurture a positive working environment.
- Oversee and manage a performance appraisal system that drives high performance.
- Maintain pay plan and benefits program.
- Assess training needs to apply and monitor training programs.
- Report to management and provide decision support through HR metrics.
- Ensure legal compliance throughout human resource management.
- Assist agents and supervisors to train Team lead person (train employees and help out when needed plus multitask to get my current task done).
- Assist agents and supervisors Take account calls and opens customer accounts by recording account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
ASSISTANT MANAGER
THE SHOE DEPARTMENT
ROME
07.2011 - 10.2012
- Greeted and assisted customers with their purchases.
- Multi-task by assisting my co-workers with their customers and other functions.
- Properly trained my co-workers to fulfill the responsible duties of the department.
- Performed the department’s daily and weekly sale goals.
- Properly secured and deposited money.
Education
Masters - Business Administration
Shorter University
Rome, GA12.2015
Bachelors - Business Administration
Shorter University
Rome, GA12.2012
High School Honors and Technical Diploma - Honors College Preparatory
Model High School
Rome, GA05.2007
Skills
- Management and supervision
- Budgeting expertise
- Customer service and relations
- Microsoft Office proficiency
- Case management
- Court coordination
- Crisis intervention
- Behavior assessment
- Program development
- Customer engagement
- Recruitment strategy
- Risk management
- Team leadership
- Staff training
- Team collaboration
- Communication skills
- Analytical thinking
- Organizational skills
- Conflict resolution
- Performance evaluation
- QuickBooks knowledge
Awards
Department of Juvenile Justice Post Certified Officer
Certification
- 2018 BJCOT Post Certified (Correctional Officer)
- 2022 BCST Post Certified (Probation Officer)
- Leadership Training Level 1,2,3
Timeline
JUVENILE PROBATION AND PAROLE SPECIALIST II
DEPARTMENT OF JUVENILE JUSTICE
09.2022 - Current
CORRECTIONAL LIEUTENANT
DEPARTMENT OF JUVENILE JUSTICE
07.2021 - 09.2022
CORRECTIONAL OFFICER (SERGEANT)
DEPARTMENT OF JUVENILE JUSTICE
07.2018 - 07.2021
HUMAN RESOURCE/ CUSTOMER CARE MANAGER
TRANSDEV
05.2016 - 08.2018
CUSTOMER SERVICES REPRESENTATIVE/ ATX SUPPORT (TAX SOFTWARE)
CCH (AEROTEK STAFFING AGENCY)
10.2015 - Current
ASSISTANT ADMINISTRATOR
FIRST BAPTIST CHURCH
10.2012 - Current
ASSISTANT MANAGER
THE SHOE DEPARTMENT
07.2011 - 10.2012
Masters - Business Administration
Shorter University
Bachelors - Business Administration
Shorter University
High School Honors and Technical Diploma - Honors College Preparatory
Model High School
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