Summary
Overview
Work History
Education
Skills
Timeline
Generic

Whitney Ryan

Bonaire

Summary

Experienced and results-driven Property Management professional with over 15 years in the Multi-Family industry, including 10 years in a senior Property Manager role. Proven track record of overseeing diverse property portfolios, optimizing operational efficiency, increasing tenant satisfaction, and maximizing property value. Adept at budgeting, lease administration, staff supervision, vendor management, and regulatory compliance. Recognized for strong leadership, problem-solving abilities, and a hands-on approach to property operations and tenant relations.

Overview

11
11
years of professional experience

Work History

Community Manager

Capital Square Living
02.2025 - Current
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
  • Monitored community activities and maintained compliance with relevant laws, regulations and codes.
  • Implemented analytics tools to track community performance, identifying areas for improvement and adjusting strategies accordingly.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Monitored online forums and social media platforms to maintain positive community atmosphere and address any negative behavior.

Community Manager

BH Management
06.2018 - 02.2025
  • Produced reports about community activities to keep owners, directors and property managers informed.
  • Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
  • Managed social media channels effectively for improved brand visibility and increased audience interaction.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Monitored online conversations surrounding the brand to address any negative sentiment or misinformation proactively.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Developed and managed budget for community projects, ensuring effective allocation of resources and financial sustainability.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.

Community Manager

Element Management
01.2016 - 06.2018
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
  • Kept properties in compliance with local, state, and federal regulations.
  • Evaluated property conditions and recommended improvements.
  • Collected and maintained careful records of rental payments and payment dates.

Community Manager

Venterra Realty
11.2014 - 01.2016
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
  • Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
  • Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
  • Received and processed resident payments, and updated system accounts with latest information.
  • Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
  • Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
  • Collected rental payments from residents and kept meticulous records of delinquent accounts.
  • Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.

Education

High School Diploma -

Northside High School
Warner Robins

Associate of Science - Surgical Technology

Health Tech of Georgia
Warner Robins, GA
03-2012

Skills

  • Community engagement
  • Tenant and eviction laws
  • Daily operations management
  • Property inspections
  • Resident relations
  • Financial budgeting and reporting
  • Vendor management
  • Proficient in Yardi Voyager
  • Staff management
  • CRM software

Timeline

Community Manager

Capital Square Living
02.2025 - Current

Community Manager

BH Management
06.2018 - 02.2025

Community Manager

Element Management
01.2016 - 06.2018

Community Manager

Venterra Realty
11.2014 - 01.2016

High School Diploma -

Northside High School

Associate of Science - Surgical Technology

Health Tech of Georgia

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Whitney Ryan