Wilder Bartlett
Smyrna
Summary
Dynamic Membership Manager with an extensive track record at Bartlett Heating And Cooling, adept in data analysis, customer relations, and various administrative work. Leveraged problem-solving abilities and data-driven strategies to increase membership retention significantly. Excelled in multitasking and professionalism, ensuring top-notch customer service and effective conflict resolution.
Overview
8
8
years of professional experience
6
6
Certifications
Work History
Membership Manager
Bartlett Heating And Cooling
05.2017 - Current
- Managed membership database, ensuring accurate record-keeping and timely updates on renewals or changes in status.
- Continually refined membership strategies, making data-driven decisions to adapt and evolve in response to shifting member needs and preferences.
- Served as primary point of contact for member inquiries, providing exceptional customer service in all interactions.
- Established clear performance metrics for measuring success in membership growth, retention, engagement, and overall satisfaction.
- Collaborated with other departments within the organization to ensure seamless coordination of member-related activities and events.
- Increased membership retention through effective communication strategies and personalized outreach.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Created membership PDF's ran all membership payments, mailed over 300+ memberships per month, and soley handled all of the monthly memberships and all responsibilities pertaining to them.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH10-2023
Skills
- Data entry proficiency
- Problem-solving abilities
- Multitasking
- Reliability
- Customer Relations
- Conflict Resolution
- Professionalism
- Time management abilities
- Adaptability
- Data Analysis
- Communication Skills
- Reporting and documenting
- Various computer systems such as Excel and Adobe
- ServiceTitan scheduling system
Certification
- 7 Star CSR training (Snow Business Coaching)
- Press Play CSR training (Servextra)
- Consecutive one on one CSR training over the course of the past 3 years (ServiceNation)
- Technical Specialist
- Supervisor/Management Specialist
- Organizational leadership Specialist
Languages
English
Native or Bilingual
Affiliations
- National Society of Leadership and Success
Work Preference
Work Type
Part TimeFull TimeWork Location
RemoteImportant To Me
Work-life balancePaid time offWork from home optionFlexible work hoursPersonal development programsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Membership Manager
Bartlett Heating And Cooling
05.2017 - Current
- 7 Star CSR training (Snow Business Coaching)
- Press Play CSR training (Servextra)
- Consecutive one on one CSR training over the course of the past 3 years (ServiceNation)
- Technical Specialist
- Supervisor/Management Specialist
- Organizational leadership Specialist
Bachelor of Science - Business Administration
Southern New Hampshire University
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