Wilfreid Hien
Stone Mountain
Summary
Financial Accountant with over 5 years of experience in finance, accounting, bookkeeping, billing and customer service, leveraging advanced skills in Microsoft Office to enhance accounting accuracy and streamline operations. Demonstrates a visionary approach to implementing digital systems that reduce processing times and improve financial reporting. Passionate about fostering strong cross-functional relationships and committed to driving organizational success through innovative solutions and exceptional client interactions.
Overview
14
14
years of professional experience
1
1
Certification
Work History
BILLING SPECIALIST/ACCOUNTANT
Goldbergs Group
Atlanta
03.2021 - Current
- Manage and organize invoices, ensuring accurate billing and inventory tracking.
- Facilitate efficient invoice processing, enhance store operations and customer satisfaction.
- Collaborate with accounting team to streamline billing procedures and improve accuracy.
- Balance reconciliation, ensure completeness and accuracy of ledger data for reporting purposes.
- Maintain detailed records, supporting financial audits and compliance with industry standards.
- Streamlined invoice processing by implementing a digital tracking system, resulting in reduced processing time and improved accuracy.
- Maintained precise inventory accounts, leading to noticeable reductions in discrepancies and enhanced financial reporting.
- Assisted cross-functional teams in resolving billing inquiries, fostering strong relationships and ensuring customer satisfaction.
- Executed meticulous sorting of invoices, which improved retrieval times and contributed to efficient billing operations.
- Demonstrated strong organizational skills while managing diverse billing tasks, enhancing overall team productivity.
- Analyzed billing discrepancies, implementing corrective measures that significantly enhanced accuracy and reduced customer complaints.
MANAGER/SHIFT LEAD
Goldbergs Concession
11.2012 - 02.2021
- Provide quality customer service with a focus on customer satisfaction.
- Manage the store, lead team to achieving the daily sales’ goal.
- Control and manage items in the store for obsolescence and expiration.
- Track inventory for daily product reordering.
- Order daily products. Led a team of 10 to consistently exceed daily sales targets, enhancing overall store performance and customer satisfaction.
- Implemented inventory tracking systems that minimized obsolescence, ensuring optimal stock levels and reducing waste.
- Developed a customer feedback program, resulting in actionable insights that improved service quality and increased repeat business.
- Streamlined daily operations by optimizing staff schedules, leading to improved efficiency and noticeable gains in productivity.
TEMPORARILY CITY CARRIER ASSISTANT (CCA)
USPS
Atlanta
01.2021 - 01.2021
- Sorted and delivered mail efficiently, ensuring timely service on assigned routes.
- Achieved consistent delivery accuracy, enhancing customer satisfaction.
- Utilized route optimization techniques to improve delivery speed.
- Resolved delivery challenges promptly, maintaining service reliability.
- Fostered positive customer interactions, enhancing community relations and ensuring a friendly delivery experience.
- Streamlined sorting processes, significantly improving mail delivery times and customer satisfaction.
Education
Bachelor of Business Administration - Accounting
Georgia State University
Atlanta, GA01-2020
Bachelor of Business Administration - Finance
Georgia State University
Atlanta, GA01-2020
Associate of Science - Business Administration
Georgia State University, Perimeter College
Atlanta, GA01-2017
Skills
- Accounting
- Finance
- Budgeting
- Customer Service
- Microsoft Office
- Data Analysis
- Problem Solving
- Attention to Detail
- Team Collaboration
Accomplishments
- Handled and resolved the largest Number of reporting discrepancies in busy season.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved efficient invoice processing by Managing and organizing invoices, issuing billing with accuracy and efficiency.
Affiliations
- National Society of Leadership and Success
- Beta Alpha Psi Organization
- Georgia State University Alumni Association
Certification
- Market Concepts’ Certification - Bloomberg
- Certification - QuickBooks
LANGUAGES
English (Highly proficient)
French (Highly proficient)
Timeline
BILLING SPECIALIST/ACCOUNTANT
Goldbergs Group
03.2021 - Current
TEMPORARILY CITY CARRIER ASSISTANT (CCA)
USPS
01.2021 - 01.2021
MANAGER/SHIFT LEAD
Goldbergs Concession
11.2012 - 02.2021
Bachelor of Business Administration - Finance
Georgia State University
Associate of Science - Business Administration
Georgia State University, Perimeter College
Bachelor of Business Administration - Accounting
Georgia State University