Wilhem Alceac Lacroix
Acworth
Summary
Goal-driven service manager offering several years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Multi-talented service manager successful at handling customer issues quickly. Demonstrated record of developing successful store-wide policies to promote customer engagement and reduce issues. Bringing several years of progressive experience. Personable Service Manager driving process optimization and business profitability on continuous basis. Accomplished in leading by example and enabling employees to achieve personal and professional best. Understands, keeps abreast of and complies with federal, state, and local regulations that affect service operations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Manager
Dominium Management Services
Woodstock
10.2022 - Current
- Oversaw maintenance requests and ensured timely resolutions for residents.
- Coordinated tenant communications and addressed inquiries promptly and professionally. Check after vendors, make PO, and close; check pool chemicals, ground, etc...
Service Manager
Alexander management companies
Smyrna
10.2018 - 10.2022
- Coordinated tenant communications and addressed inquiries promptly and professionally.
- Oversaw maintenance requests and ensured timely resolutions for residents. Make ready
- Implemented property management software to streamline workflow processes. Ground, check pool chemicals, close out work orders, make PO, order stuff, etc.
Service Manager
RADCO Residential
Acworth
10.2015 - 10.2018
- Oversaw maintenance requests and ensured timely resolutions for residents.
- Coordinated tenant communications and addressed inquiries promptly and professionally.
- Diagnosed equipment issues using specialized tools and diagnostic software.
- Used register system to ring up customer purchases, process payments, and issue receipts.
Service Technician
Cool ray Heating And Air
Marietta
10.2013 - 10.2015
- Diagnosed equipment issues using specialized tools and diagnostic software.
- Performed routine maintenance on various machinery and systems to ensure optimal performance.
- Collaborated with team members to troubleshoot complex service problems effectively.
- Maintained accurate service records and documentation for all completed tasks and repairs.
- Maintained accurate records of service calls, repairs, and parts used.
- Implemented safety measures in compliance with industry standards during all repair activities.
Education
High School Diploma -
University of St Gerard
Hayti, SD05-2004
Certification
CPO certified ,epa universal, HVAC diplomat plumbing and electric back goung
Timeline
Service Manager
Dominium Management Services
10.2022 - Current
Service Manager
Alexander management companies
10.2018 - 10.2022
Service Manager
RADCO Residential
10.2015 - 10.2018
Service Technician
Cool ray Heating And Air
10.2013 - 10.2015
High School Diploma -
University of St Gerard