Will Angel
Peachtree Corners,GA
Summary
Experienced Hospitality Specialist with 20 plus years of experience working in a variety of hospitality institutions. Specializing in private school's food and beverage, on-site catering, luxury hotels and fine dining/full service restaurants. Skilled in menu planning and development, pricing and cost control, operations management, exemplary service and employee satisfaction and performance. Providing quality service, while producing exceptional products, all while showing that I care to make a difference.
Overview
20
20
years of professional experience
Work History
Food Service Director
Sage Dining Services, Inc.
Atlanta, GA
10.2013 - Current
- Responsible for yearly budgets of 1.8 million, managing 30 employees spread across four kitchens. Serving 900 students and 250 faculty daily.
- Constantly implementing new processes and procedure by updating training manuals and standards of operation.
- Designed creative menus that catered to various dietary needs while increasing food quality and maintaining appealing aesthetics for clients.
- Maintained high standards of cleanliness and sanitation, ensuring compliance with all health department regulations.
- Manage budgets and P&L statements effectively, controlling costs through efficient inventory management and mindful production.
Food and Beverage Manager
The Ritz Carlton Lodge, Reynolds Plantation
10.2010 - 10.2013
- Responsible for all of the Resorts Restaurant, Pool and Beach operations.
- Created a successful and high-quality working environment for 75 employees with 95% employee satisfaction rating while instituting constant training and standards of operation.
- Boosted revenue by 15% yer over year, ultimately reaching the company's four million dollar goal
- Controlled inventory for all food and beverage cost of goods at a par of $50,000
- Quarterly revamping and reorganization of the food and beverage menus
- 2011 Leader of the Quarter and 2011 Leader of the Year out of 80 salaried managers at the resort.
Manager
Harper's Restaurant
08.2009 - 10.2010
- Quarterly menu changes for all three shifts (Brunch, Lunch and Dinner.)
- Controlled inventory for all food and beverage cost of goods.
- Quarterly revamping and reorganization of all food and beverage menus.
- Responsible for revitalizing all To Go and catering sales and procedures.
Beverage Manager
Ruth's Chris Steakhouse
08.2007 - 08.2009
- Responsible for entire beverage program of a four star fine dining establishment
- Created four star employees through training and education
- Controlled inventory for all beverage costs
- Quarterly revamping and reorganization of a 1500 bottled wine cellar and both a bottled and by the glass list
- Wine Spectators top rated wine list for three years in a row
- Responsible for food and beverage sales of excess of six million per year.
Restaurant Supervisor
Marriott International, Inc.
08.2004 - 01.2007
- Managed over thirty employees in three separate departments: Restaurant, Lounge and In Room Dining.
- Food and beverage sales in all three departments in excess of one million per year.
- Created stronger and more fluid customer service policies by energizing Marriott's 21 basics.
Guest Service Supervisor
Marriott International, Inc.
- Responsible for supervising shifts
- Calculating daily transactions for the hotel with par occupancy of eighty five percent.
- Enhanced guest satisfaction by promptly addressing concerns and providing effective solutions.
- Conducted regular team meetings, fostering a positive work environment and open communication among staff members.
- Created memorable experiences for guests by anticipating their needs and going above expectations.
Education
Bachelors of Science - Hotel And Restaurant Management
East Carolina University
Greenville, NC05.2004
Skills
- Serve Safe Certified
- Microsoft Office Proficient
- TIPS Certified
- Team Management
- Operations Management
- Guest Relations
- Decision-making capabilities
- Budgeting and finance
- Improving processes
Timeline
Food Service Director
Sage Dining Services, Inc.
10.2013 - Current
Food and Beverage Manager
The Ritz Carlton Lodge, Reynolds Plantation
10.2010 - 10.2013
Manager
Harper's Restaurant
08.2009 - 10.2010
Beverage Manager
Ruth's Chris Steakhouse
08.2007 - 08.2009
Restaurant Supervisor
Marriott International, Inc.
08.2004 - 01.2007
Guest Service Supervisor
Marriott International, Inc.
Bachelors of Science - Hotel And Restaurant Management
East Carolina University